At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a great experience.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation and customer success.
- Benefits: Enjoy a salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact by safeguarding customers and tackling fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and a team player attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Capital One Financial is made up of several different entities.
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Analyst I in Loughborough employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. Our Nottingham office provides a vibrant environment with excellent training, advanced career progression opportunities, and a range of benefits including life and private medical insurance, generous holiday allowances, and a fully-serviced gym. With a commitment to diversity and collaboration, we empower our team members to thrive both personally and professionally, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst I in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing a role in the Fraud team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common fraud types like Application Fraud and Account Takeover. Show us you’re ready to tackle these challenges head-on!
✨Tip Number 3
Practice your communication skills! As a Fraud Analyst, you'll need to explain complex issues clearly. Try mock interviews with friends or family to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to showcase your adaptability! We love team players who can thrive in fast-paced environments. Share examples from your past where you’ve successfully navigated change or tackled unexpected challenges.
We think you need these skills to ace Fraud Analyst I in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your attention to detail and any relevant experience in fraud investigation or customer service. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since you'll be dealing with customers and third parties, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Emphasise Teamwork and Integrity:We value team players who act with integrity. In your application, share experiences where you collaborated with others or made decisions that reflect strong ethical judgement. This will show us you're a great fit for our culture!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep track of your application. We can't wait to hear from you!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key concepts like Application Fraud and Account Takeover. This will show your potential employer that you're not just interested in the role but also knowledgeable about the challenges they face.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify discrepancies or solve problems. Be ready to discuss how you approach tasks methodically to ensure nothing slips through the cracks.
✨Communicate Clearly
As a Fraud Analyst, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your verbal communication skills.
✨Demonstrate Adaptability
The fraud landscape is always changing, so adaptability is key. Think of instances where you've had to adjust quickly to new information or changes in your work environment. Share these stories during your interview to highlight your flexibility and problem-solving skills.
