At a Glance
- Tasks: Investigate fraud cases and protect customers while managing end-to-end case resolutions.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation and customer success.
- Benefits: Enjoy a salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact by safeguarding customers and tackling fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Analyst - Hybrid in Loughborough employer: Capital One UK
Capital One is an exceptional employer that prioritises employee growth and inclusivity, offering a competitive salary of £28,000 along with comprehensive benefits such as life and private medical insurance, enhanced parental leave, and 25 days of holiday. Our Nottingham office fosters a collaborative work culture with open-plan spaces, a fully-serviced gym, and opportunities for advanced career progression, all while supporting a hybrid working model that balances remote work with in-person team building.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst - Hybrid in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing a role in the Fraud team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common fraud types like Application Fraud and Account Takeover. Show us you’re ready to tackle these challenges head-on!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and third parties, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to showcase your adaptability! We love team players who can thrive in fast-paced environments. Share examples from your past experiences where you’ve successfully navigated change or challenges.
We think you need these skills to ace Fraud Analyst - Hybrid in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your attention to detail and any relevant experience in fraud investigation or customer service. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be dealing with customers and third parties, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Emphasise Teamwork and Integrity:We’re looking for team players who act with integrity. In your application, share experiences where you’ve worked collaboratively and made decisions that reflect strong judgement. This will show us you’re a great fit for our culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the key concepts of fraud investigation, especially Application Fraud and Account Takeover. Familiarise yourself with common tactics used by fraudsters and think about how you would approach these situations. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a difference. Whether it was spotting discrepancies in data or ensuring compliance with regulations, be ready to discuss how your meticulous nature can benefit their team.
✨Communicate Clearly and Confidently
As a Fraud Analyst, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication skills and ensure you can convey complex information simply.
✨Emphasise Teamwork and Integrity
This role requires collaboration and a strong sense of integrity. Be prepared to share examples of how you've worked successfully in teams and how you’ve handled ethical dilemmas in the past. Highlighting your ability to work well with others while maintaining high ethical standards will resonate well with the interviewers.
