At a Glance
- Tasks: Investigate fraud cases and protect customers while managing end-to-end case resolutions.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation and customer success.
- Benefits: Enjoy a salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact by safeguarding customers and fighting fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House, United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Analyst (f/m/d) in Loughborough employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Fraud Analyst in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, providing numerous internal networks and support groups to help you thrive in your career while making a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst (f/m/d) in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to fraud investigation. Think about how your skills match the job description and be ready to share specific examples that showcase your attention to detail and problem-solving abilities.
✨Tip Number 3
Show your passion for the role! During interviews, express why you're excited about working in fraud prevention and how you can contribute to protecting customers. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Capital One.
We think you need these skills to ace Fraud Analyst (f/m/d) in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your attention to detail and any relevant experience in fraud investigation or customer service. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since you'll be communicating with customers and third parties, it's essential to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Be Authentic:We value integrity and respect for our customers, so let your personality shine through in your application. Share your motivations for wanting to join our Fraud team and how you align with our mission to protect customers while preventing fraud.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key concepts like Application Fraud and Account Takeover. This will not only show your interest in the role but also help you answer questions more confidently.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye caught something important. Whether it’s spotting discrepancies in data or resolving customer issues, be ready to share these stories.
✨Communicate Clearly
As a Fraud Analyst, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills.
✨Emphasise Teamwork and Integrity
This role requires collaboration and a strong sense of integrity. Think of instances where you worked well in a team or made ethical decisions under pressure. Highlighting these experiences will resonate well with the interviewers.
