At a Glance
- Tasks: Solve tech puzzles and enhance our digital environment daily.
- Company: Join a leading tech company committed to innovation and collaboration.
- Benefits: Enjoy flexible working, competitive salary, and extensive training opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact by improving work-life for your colleagues.
- Qualifications: Strong tech skills in Windows, MacOS, and communication abilities.
The predicted salary is between 35000 - 42000 £ per year.
White Collar Factory (95009), United Kingdom, London, London IT Support Engineer About the Role
Do enjoy solving complex tech puzzles and keeping things running smoothly?
As an IT Support Engineer, you're the engine room of our London Head Office.
You'll be hands-on with a high-end tech stack—from the latest Windows and Mac endpoints to immersive auditorium AV and cutting-edge digital signage.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
This isn't a 'sit and wait' support role.
You'll be building, troubleshooting, and improving the tech that empowers our people on a daily basis.
Whether you're architecting a fix, mastering a new meeting room setup, or optimising our digital environment, you'll end your day with the genuine satisfaction that you've made someone's work-life better.
If you love variety, tech, and the thrill of a problem well-solved, we want to hear from you.
Key Responsibilities
- Manage incidents in person at the IT bar and remotely.
- Manage requests, changes and problems.
- Oversee events in the auditorium
- Ensure meeting room tech and digital signage is functioning correctly
- Service improvements
What are we looking for?
- Strong technical knowledge in End User Compute technologies including Windows 11, Mac OS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.
- Technical knowledge of management tools including Intune, Jamf, Airwatch.
- Technical knowledge of Google Workspace
- Knowledge of Service Now, Jira and Confluence
- Effective communication with associates at all levels, both technical and non-technical.
- Ability to work autonomously whilst being part of a wider team.
- Where and how you'll work
This is a permanent position based in our London office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays.
- What's in it for you
- Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We know it's about what you do, not just what you say.
That's why we make our recruitment process fair and accessible.
And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and up Reach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- Out Front – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- Empow HER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
- Enabled - focused on supporting associates with disabilities and neurodiversity
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are At Capital One, we're building a leading information-based technology company.
Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued.
We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.
We elevate each other and obsess about doing the right thing.
Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xgikmsk Together, we are on a quest to change banking for good.
IT Support Engineer in London employer: Capital One UK
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and well-being. Our Nottingham office offers a vibrant work environment with modern amenities, a hybrid working model, and extensive professional development opportunities, including funding for external qualifications. We foster a culture of belonging, where diverse perspectives are valued, ensuring that every associate can thrive and contribute meaningfully to our mission of transforming banking for good.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capital One UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capital One UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capital One UK!
✨Direct Apply to Capital One UK
Let's not forget to apply directly through the Capital One UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capital One UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capital One UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capital One UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
