At a Glance
- Tasks: Lead the Customer Outcome Testing team and enhance testing strategies.
- Company: Join Capital One, a leader in innovative banking solutions.
- Benefits: Enjoy flexible working, competitive salary, and comprehensive benefits.
- Other info: Be part of a diverse team with strong career progression opportunities.
- Why this job: Make a real impact on customer experiences and drive transformation.
- Qualifications: Experience in outcome testing or Quality Assurance in regulated environments.
The predicted salary is between 50000 - 60000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence
- Support AEs in monitoring their processes
- Enhance and refine the testing methodology, adapting best practices and innovating approaches
- Outcome testing or Quality Assurance experience in a regulated environment
- Ability to lead a testing programme delivering results through others
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
- Able to partner within and beyond the team, building productive, cross business relationships
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Senior CSM in Lincoln employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Nottingham office provides a vibrant environment with modern facilities, including a fully-serviced gym and mindfulness rooms, while our hybrid working model ensures flexibility for all associates. We are committed to employee growth through extensive training programmes and a strong focus on diversity and inclusion, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CSM in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior CSM role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Capital One is all about diversity and inclusion, so be ready to discuss how you can contribute to that environment. Show us your passion for collaboration and innovation!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved processes, or influenced stakeholders in your previous roles. We want to hear about your successes and how you can bring that experience to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Capital One family. Let’s make it happen!
We think you need these skills to ace Senior CSM in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior CSM role. Highlight your experience in customer outcome testing and how you've led teams in the past. We want to see how you can bring your unique skills to our Nottingham office!
Showcase Your Stakeholder Skills:In your application, emphasise your ability to manage and influence stakeholders. Share examples of how you've built productive relationships in previous roles. This is key for us at StudySmarter, as collaboration is at the heart of what we do.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Familiarise yourself with the customer journey testing programme. Understand how it operates and be ready to discuss your ideas on enhancing it. This shows you’re proactive and have a genuine interest in improving customer outcomes.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed and mentored teams in the past. Highlight specific instances where your leadership led to continuous improvement. This will demonstrate your capability to lead the testing team effectively.
✨Master Stakeholder Management
Think about your experiences collaborating with various stakeholders. Be ready to share how you’ve influenced decisions and built productive relationships. This is crucial for the role, so make sure you can articulate your approach clearly.
✨Adaptability is Key
Be prepared to discuss how you’ve remained focused and flexible in changing environments. Share examples that illustrate your organisational skills and ability to adapt methodologies to meet evolving needs. This will show you can thrive in a dynamic setting.
