At a Glance
- Tasks: Lead a dynamic team to enhance quality assurance processes and drive impactful change.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real difference in customer outcomes while developing your leadership skills.
- Qualifications: Analytical mindset, attention to detail, and experience in quality assurance preferred.
The predicted salary is between 50000 - 60000 £ per year.
This is an opportunity to join a vibrant and fast-paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better.
As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes.
What you’ll do
- Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business. Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business. Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions. Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate. Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team. Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term. Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives.
- Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals. Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement. Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business. Design effective reporting catering for a wide stakeholder audience.
- People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives. Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence. Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning. Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders.
- Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business.
What we’re looking for
- Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data.
- Great attention to detail to understand systems and technology, as well as operational processes.
- Preferable: Experience of using LEAN or Six Sigma methodology.
- Knowledge of conduct risk and compliance requirements.
- Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results.
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus.
- Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these.
- A passion for improving customer outcomes and Quality Assurance excellence.
- An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One.
- Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Quality Assurance Process Lead in Lincoln employer: Capital One UK
At Capital One, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Quality Assurance Process Lead in Nottingham, you will benefit from extensive professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on customer outcomes. Join us to be part of a forward-thinking team that values innovation and continuous improvement, all while enjoying the dynamic atmosphere of our Nottingham office.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Process Lead in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your analytical mindset and attention to detail, as these are key traits for a Quality Assurance Process Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team and contributing to our mission.
We think you need these skills to ace Quality Assurance Process Lead in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Process Lead role. Highlight your experience with process management and any relevant methodologies like LEAN or Six Sigma. We want to see how your skills align with our needs!
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, don’t shy away from sharing examples of how you've spotted trends or improved processes in the past. We love seeing how you can turn data into actionable insights!
Be Personable:Remember, we’re looking for someone who can lead a team and foster a positive culture. Share your leadership experiences and how you’ve motivated others. A bit of personality goes a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Capital One UK
✨Know Your Processes Inside Out
Before the interview, make sure you have a solid understanding of the Quality Assurance processes relevant to the role. Be prepared to discuss how you would manage and evolve these processes, and think about specific examples from your past experience that demonstrate your ability to improve operational frameworks.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, come ready to discuss how you've identified trends and opportunities in data before. Bring examples of how your analytical skills have led to actionable insights and improved outcomes in previous roles, especially in a QA context.
✨Demonstrate Stakeholder Management Experience
Be prepared to talk about your experience working cross-functionally with various stakeholders. Highlight specific instances where you successfully managed change or improved processes by collaborating with others, and how you communicated effectively to drive key priorities.
✨Emphasise Your Leadership Style
As a potential leader of a team, it's crucial to convey your leadership style during the interview. Share examples of how you've created an inclusive culture, set clear goals, and supported team members in their development. Discuss how you would model Quality Assurance excellence and drive performance within your team.
