At a Glance
- Tasks: Support knowledge platforms, manage data, and enhance system performance.
- Company: Join Capital One, a top-rated workplace focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with a vibrant office atmosphere and career growth potential.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Tech-savvy with a passion for data management and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
About the Role
The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage.
What you’ll do
- Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely.
- Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends.
- Support the team by providing data-driven insights into content usage and system health.
The skills and experience you need
- System Maintenance: Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform.
- Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.
- Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.
- Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.
- Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes.
- Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics.
- Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps.
- Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.
- A/B Testing Support: Assist A/B testing and change initiatives.
Measures of Success
- System and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks.
- Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results.
- Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.
- Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform.
- Documentation Currency: All assigned technical documentation is maintained and kept up-to-date.
- Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
Knowledge Data and Systems Specialist in Lincoln employer: Capital One UK
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and wellbeing. Our Nottingham office offers a vibrant work environment with hybrid working options, extensive career development opportunities, and a comprehensive benefits package that prioritises your health and family support. Join us in a culture that values diversity, collaboration, and innovation, where you can truly thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Data and Systems Specialist in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their mission and values inside out, so you can show how you fit right in with their culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Knowledge Data and Systems Specialist in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Data and Systems Specialist role. Highlight relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your Technical Skills:Since this role involves system maintenance and data reporting, don’t forget to mention any technical skills you have. Whether it's user profile management or data analysis, let us know how you can contribute to keeping our knowledge platforms running smoothly.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to understand your experience and skills without having to decipher complex terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Capital One UK
✨Know Your Systems
Before the interview, make sure you understand the key systems and platforms mentioned in the job description. Familiarise yourself with knowledge management systems, user profile management, and data reporting tools. This will help you speak confidently about how you can contribute to maintaining and improving these systems.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data extraction, reporting, and analysis. Bring examples of how you've used data to drive insights or improve system performance in previous roles. This will demonstrate your ability to support the team with data-driven insights effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the specific challenges the team is currently facing with their knowledge platforms or how they measure content effectiveness. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively within a team. Share examples of how you've successfully collaborated on projects, especially those involving technical implementation or system maintenance. Capital One values teamwork, so demonstrating your collaborative spirit will resonate well with the interviewers.
