At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join Capital One, a leading tech company transforming banking.
- Benefits: Enjoy a competitive salary, remote work, and excellent training.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by safeguarding customers from fraud.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House, United Kingdom
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we’re looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
- You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office.
- During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday.
- You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks.
What’s in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Who We Are
At Capital One, we're building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.
Fraud Analyst in Lincoln employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Fraud Analyst in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, providing numerous internal networks and support groups to help you thrive in your career while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing a role in the Fraud team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common fraud types like Application Fraud and Account Takeover. Show us you’re passionate about protecting customers!
✨Tip Number 3
Practice your communication skills! As a Fraud Analyst, you'll need to explain complex issues clearly. Try mock interviews with friends or family to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Capital One.
We think you need these skills to ace Fraud Analyst in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills:Since you'll be communicating with customers and third parties, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Authentic:We want to know the real you! Don’t hesitate to share your unique experiences and perspectives. This helps us understand how you can contribute to our diverse team and align with our values.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the key concepts of fraud investigation, especially Application Fraud and Account Takeover. Familiarise yourself with common tactics used by fraudsters and how to identify them. This will show your potential employer that you’re proactive and knowledgeable about the role.
✨Showcase Your Attention to Detail
As a Fraud Analyst, attention to detail is crucial. Prepare examples from your past experiences where your keen eye caught something others missed. This could be anything from spotting discrepancies in data to resolving customer disputes effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is key in this role. You might be asked to explain complex fraud scenarios or how you would handle certain situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them concise.
✨Demonstrate Your Team Spirit
Being a team player is essential in a fast-paced environment. Think of instances where you collaborated with others to achieve a goal or resolved conflicts within a team. Highlighting your ability to work well with offshore vendors and colleagues will resonate well with the interviewers.
