At a Glance
- Tasks: Lead the UK customer testing programme and mentor a dynamic testing team.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and health benefits.
- Other info: Be part of a diverse team with excellent career progression opportunities.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: Experience in outcome testing or Quality Assurance and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing.
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence, supporting AEs in monitoring their processes.
- Enhance and refine the testing methodology, adapting best practices and innovating approaches.
- Outcome testing or Quality Assurance experience in a regulated environment.
- Ability to lead a testing programme delivering results through others.
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people.
- Able to partner within and beyond the team, building productive, cross business relationships.
- Strong organisational skills and the ability to remain focused and flexible in a changing environment.
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
Customer Focus Manager in Lincoln employer: Capital One UK
Capital One is an exceptional employer, offering a dynamic work culture that prioritises collaboration and flexibility, with a hybrid working model allowing for a balanced approach to office and home working. Our Nottingham office boasts modern facilities including a fully-serviced gym and mindfulness rooms, while we invest heavily in employee development through our Capital One University training programmes. With a strong commitment to diversity and inclusion, we foster an environment where all associates can thrive and grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Focus Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Customer Focus Manager. We should practice articulating our thoughts clearly and confidently, showcasing our leadership and stakeholder management skills.
✨Tip Number 3
Showcase your passion for customer outcomes! During interviews, share specific examples of how you've improved customer journeys in previous roles. This will demonstrate that we’re not just qualified, but genuinely invested in making a difference.
✨Tip Number 4
Don’t forget to follow up! After the interview, send a thank-you email to express our appreciation for the opportunity. It’s a great way to reinforce our interest in the position and keep us top of mind for the hiring team.
We think you need these skills to ace Customer Focus Manager in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Focus Manager role. Highlight your experience in customer testing and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Leadership Skills:As a leader, it's important to demonstrate your ability to develop and mentor teams. Share specific examples of how you've fostered continuous improvement in previous roles. We love seeing candidates who can inspire others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate applicants who can communicate effectively, just like we do with our customers!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Before the interview, dive deep into understanding the customer journey and testing methodologies relevant to the role. Familiarise yourself with how the company approaches customer outcomes and be ready to discuss how you can enhance their existing strategies.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and mentoring individuals. Think about specific instances where you've fostered a culture of continuous improvement and how you can bring that to the Customer Outcome Testing team.
✨Master Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've successfully collaborated with various stakeholders in the past, and think of ways you can build productive relationships within and beyond the team.
✨Be Ready for Flexibility
Since the role involves adapting to a changing environment, come prepared with examples of how you've remained focused and flexible in previous roles. This will show your potential employer that you can thrive in their hybrid working model.
