At a Glance
- Tasks: Lead the design and optimisation of Financial Crime processes to enhance customer outcomes.
- Company: Join Capital One, a pioneering tech company transforming banking with innovation and collaboration.
- Benefits: Enjoy competitive pay, extensive leave, private healthcare, and funding for your professional growth.
- Other info: Embrace a hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact by solving complex problems in a dynamic and supportive environment.
- Qualifications: Experience in process management and strong problem-solving skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Lead Process Manager - Financial Crime
About the role
As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.
What you'll do
- Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.
- Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.
- Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.
- Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.
- Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process..
The skills and experience you need
- Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.
- Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.
- Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.
- Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.
- Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.
Where and how you'll work
This is a permanent position based in our Nottingham office.
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Locations
Lead Process Manager - Financial Crime in Lincoln, Lincolnshire employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Nottingham, our office features inspiring amenities such as an on-site gym and dedicated Learning Loft, while our hybrid work model promotes a healthy work-life balance. With extensive career development opportunities and a commitment to diversity and inclusion, we empower our associates to thrive and make meaningful contributions in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Process Manager - Financial Crime in Lincoln, Lincolnshire
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Capital One UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lead Process Manager - Financial Crime in Lincoln, Lincolnshire
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Capital One UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Capital One UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Capital One UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Capital One UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Capital One UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Capital One UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
