At a Glance
- Tasks: Lead the design and improvement of Financial Crime processes to enhance customer outcomes.
- Company: Join Capital One, a leading tech-driven financial services company.
- Benefits: Enjoy competitive salary, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact in a collaborative environment while tackling complex challenges.
- Qualifications: Experience in process management and risk control, with strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
About the role
As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.
What you’ll do
- Process Design Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.
- Risk Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.
- Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.
- Issue Management Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.
- Stakeholder Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.
The skills and experience you need
- Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.
- Risk Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.
- Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.
- Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.
- Operational Insight Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.
Where and how you’ll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You’ll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you’ll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to 5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture one that values diverse perspectives, fosters collaboration and encourages innovative ideas and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Lead Process Manager - Financial Crime in Leicester employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Nottingham office provides a supportive environment with modern amenities, including an on-site gym and dedicated Learning Loft, while our commitment to employee growth is evident through extensive career development opportunities and a comprehensive benefits package. Join us to be part of a diverse team that values inclusion and empowers you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Process Manager - Financial Crime in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know their values and how you can contribute to their mission. This shows you’re genuinely interested!
✨Tip Number 3
Practice your problem-solving skills. Since this role involves complex challenges, be ready to showcase your structured approach to tackling issues during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Lead Process Manager - Financial Crime in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Process Manager role. Highlight your experience in process management and any relevant certifications, like Lean Six Sigma, to show us you’re the right fit!
Showcase Your Problem-Solving Skills:We love a good problem solver! Use specific examples from your past experiences where you’ve tackled complex issues, especially in regulated environments. This will help us see how you can drive continuous improvement in our Financial Crime processes.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One UK
✨Know Your Processes Inside Out
As a Lead Process Manager, you'll need to demonstrate a deep understanding of financial crime processes. Brush up on your knowledge of Transaction and Application Fraud, AML, and Disputes. Be ready to discuss how you've optimised these processes in the past and what metrics you used to measure success.
✨Showcase Your Problem-Solving Skills
This role requires structured problem-solving abilities. Prepare examples of complex issues you've tackled using data-driven methodologies. Highlight any large-scale transformations you've led and the impact they had on operational efficiency.
✨Emphasise Collaboration and Stakeholder Management
Collaboration is key in this role. Think of instances where you've worked closely with cross-functional teams to drive change. Be prepared to discuss how you influenced business decisions and managed stakeholder expectations effectively.
✨Demonstrate Your Risk Control Acumen
Risk control ownership is crucial for this position. Familiarise yourself with regulatory requirements and be ready to discuss how you've identified and mitigated operational risks in previous roles. Show that you can balance commercial needs with compliance.
