Change Delivery Lead in Leicester

About the role

Our Change and Transformation team is key to enabling the business to achieve its strategic goals. We are looking for a Change Delivery Lead to drive the delivery of priority outcomes and ensure successful end‑to‑end delivery across the organisation.

What you’ll do

• Bring cross‑functional resources together to tackle a wide range of business problems.
• Provide clear communication and coordination between delivery teams and wider business stakeholders.
• Adapt your methodology and style to suit different scenarios.
• Challenge and stress‑test plans, scope and delivery approaches.
• Navigate ambiguity when processes are not clearly defined.
• Identify ways to improve overall efficiency and ways of working for delivery teams.
• Utilise appropriate delivery approaches and techniques to drive successful end‑to‑end delivery.
• Ensure the successful implementation and review of change in a dynamic and well‑governed manner.
• Plan, forecast, manage uncertainty, metrics, and contingency while maintaining clear communication of progress and risks to stakeholders.
• Manage risks, issues, dependencies and status reporting for your outcomes.
• Maintain delivery cadence and manage relationships across teams.
• Escalate when appropriate and seek support proactively.
• Advise teams on continuous improvement, coaching and fostering an open, collaborative environment.
• Contribute to team‑level processes, Communities of Practice, Business Resource Groups, and other knowledge‑sharing forums.

What we’re looking for

• Proven experience delivering change in a fast‑paced environment using Agile and other project management frameworks.
• Strong problem‑solving and analytical skills with the ability to turn problems into actionable work.
• Experience managing cross‑team dependencies, risks and issues.
• Comfortable leading through ambiguity in a fast‑paced, changing environment.
• Strong relationship‑building and collaboration skills.
• A credible track record of governance, reporting and improving delivery effectiveness.
• Comfortable working in a complex regulated environment (experience desirable).
• Excellent communication and influencing skills to engage teams and stakeholders.
• High emotional intelligence and the ability to read the room.

Where and how you'll work

This is a permanent position based in our Nottingham office. We have a hybrid working model that allows you to work from our office and from home, with a flexible arrangement where you’ll be based in the office three days a week (Tuesdays, Wednesdays and Thursdays).

What’s in it for you

• Recognition and rewards for contributing to a transformation‑focused organisation.
• Strong and diverse career progression for high performers, supported by Capital One University training programmes and external providers.
• Core benefits: pension scheme, bonus, generous holiday entitlement, private medical insurance, with flexible options such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
• Open‑plan workspaces and accessible facilities, including a fully‑serviced gym and subsidised restaurant at our Nottingham head‑office.

Capital One is committed to diversity in the workplace.

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