At a Glance
- Tasks: Support knowledge platforms, manage data, and create insightful reports.
- Company: Join Capital One, a top-rated workplace focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, extensive leave, private healthcare, and career development funding.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact in a dynamic environment while growing your skills.
- Qualifications: Tech-savvy with a knack for data management and problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Location: Nottingham - Hybrid
Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
About the Role
The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage.
What you’ll do
- Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features.
- Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health.
The skills and experience you need
- System Maintenance: Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform. Including supporting and resolving events/incidents.
- Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.
- Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.
- Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.
- Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes.
- Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation.
- Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps. Including leading knowledge eco-system feedback for content/platform iteration.
- Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.
- A/B Testing Support: Assist A/B testing and change initiatives.
Measures of Success
- System and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks.
- Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results.
- Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.
- Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform.
- Documentation Currency: All assigned technical documentation is maintained and kept up-to-date.
- Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals.
Where and how you’ll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You’ll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Capital One is committed to diversity in the workplace.
Knowledge Data and Systems Specialist employer: Capital One UK
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and well-being. Our Nottingham office offers a vibrant work environment with modern amenities, including an on-site gym and restaurant, while our hybrid working model promotes a healthy work-life balance. With extensive career development opportunities and a culture that values diversity and inclusion, we empower our associates to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Data and Systems Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their mission and values inside out, so you can show how you fit right in with their culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Knowledge Data and Systems Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Data and Systems Specialist role. Highlight relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your Technical Skills:Since this role involves system maintenance and data reporting, don’t forget to mention any technical skills you have. Whether it's user profile management or data analysis, let us know how you can contribute to keeping our knowledge platforms running smoothly.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point—this shows us you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One UK
✨Know Your Systems
Familiarise yourself with the knowledge management platforms and their functionalities. Understand how user profiles, permissions, and system health contribute to the overall performance. This will show your potential employer that you’re not just a candidate but someone who can hit the ground running.
✨Data is Key
Brush up on your data reporting skills! Be prepared to discuss how you would extract raw data and create reports or dashboards. Highlight any experience you have with performance metrics and content effectiveness, as this role heavily relies on data-driven insights.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s current knowledge management practices and future goals. This demonstrates your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you resolved technical issues or improved system functionality. Use specific examples to illustrate your ability to maintain system integrity and support users effectively, which is crucial for this position.
