At a Glance
- Tasks: Develop software for Amazon Connect and enhance customer service operations.
- Company: Join Capital One, a top-rated workplace with a mission for good in lending.
- Benefits: Enjoy competitive salary, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with inspiring office facilities and excellent career growth potential.
- Why this job: Make a real impact in a dynamic tech environment while working with cutting-edge technologies.
- Qualifications: Experience in software engineering and a passion for problem-solving and mentoring.
The predicted salary is between 63000 - 77000 £ per year.
Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
Our Mission: We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
You and the Role: The UK Connect team supports Capital One’s UK Contact Centre operation run using Amazon Connect Customer on Amazon Web Services (AWS). This team sits at a fantastic intersection between enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap and ensuring we maintain a secure and stable service. The team currently consists of engineers, a Product Manager, a Software Engineering Manager, and an Application Architect. Working in and across tech teams is a natural part of our outcome-based culture, so you’ll have plenty of opportunity to talk, coach, learn, and deliver great outcomes for our customers. We’d be looking for you to set and maintain our engineering standards while also bringing your peers along with you on this journey.
Please apply if you are keen to work with the following technology stack. You do not need to be an expert in all of these areas; we are primarily looking for excellent problem solvers with a strong willingness to learn and adapt to new technologies:
- Node/TypeScript or Go for your primary software development.
- AWS Serverless Ecosystem, using services such as Lambda, API Gateway, DynamoDB, and S3.
- Amazon Connect Customer and our custom-built front-end portal that sits on top of it.
- Jenkins for infrastructure as code and CI/CD pipeline management.
- Monitoring & Logging tools to troubleshoot problems in a distributed network of systems, such as Logz.io & NewRelic.
And meet most of the following:
- You possess production-grade experience of software engineering and knowledge of the software development lifecycle.
- You enjoy leading by example, setting engineering best practices, and mentoring other engineers to broaden their skillsets.
- You want to design and own software engineering development deployments from start to finish, thinking strategically about back-end architectural and design patterns.
- You appreciate the sensitivity of customer data and enjoy baking quality into everything you do.
- Plus a focus on test-driven development and resiliency.
- You enjoy automation and proactively managing system optimisations from identifying bottlenecks to participating in proactive incident management.
- (Note: There is also a chance to join our 24/7 on-call rota for extra pay).
You enjoy hybrid working, with Tuesday, Wednesday, and Thursday in our bright offices.
Where and how you'll work: This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday - Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant, and dedicated Learning Loft.
What’s in it for you: We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure, with the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We value diversity, inclusion, and belonging at our core. We empower our associates to do great work by creating an inclusive culture.
Senior Software Development Engineer - Amazon Connect in Glasgow employer: Capital One UK
At Capital One, we pride ourselves on being a leading technology-driven company that values innovation and collaboration. Our Nottingham office offers a vibrant work culture with extensive growth opportunities, including access to funding for external qualifications and a comprehensive benefits package designed to support your well-being. Join us to make a meaningful impact in the world of finance while enjoying a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Development Engineer - Amazon Connect in Glasgow
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Capital One UK or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Capital One UK.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Capital One UK.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Capital One UK that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Software Development Engineer - Amazon Connect in Glasgow
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Capital One UK.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Capital One UK and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Capital One UK
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Capital One UK uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
