At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a positive experience.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation.
- Benefits: Enjoy a competitive salary, remote work options, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with great career progression and support networks.
- Why this job: Make a real difference by safeguarding customers and tackling fraud head-on.
- Qualifications: Attention to detail, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we’re looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
- You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues.
- During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday.
- You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What’s in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Analyst employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Fraud Analyst in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, ensuring that all employees feel valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common fraud scenarios. Show us you know your stuff and can think on your feet when it comes to real-life situations.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to clearly explain your thought process is key in this role. We want to see how you connect with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills:Since this role involves a lot of communication, both verbal and written, make sure your application reflects your ability to convey information clearly. Use concise language and check for any typos!
Demonstrate Your Adaptability:We love team players who can thrive in a fast-paced environment. In your application, share examples of how you've adapted to changes or challenges in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key concepts like Application Fraud and Account Takeover. This will not only show your interest in the role but also help you answer questions more confidently.
✨Showcase Your Attention to Detail
As a Fraud Analyst, attention to detail is crucial. Prepare examples from your past experiences where your keen eye caught something others missed. This could be anything from spotting discrepancies in data to identifying potential fraud cases.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice explaining complex ideas simply and clearly. You might be asked to describe how you would handle a customer dispute, so think about how you can convey empathy while being assertive.
✨Demonstrate Your Judgement Skills
Be ready to discuss scenarios where you had to make tough decisions. Think about times when you had to weigh risks and benefits, especially in fast-paced environments. This will highlight your ability to apply sound judgement in challenging situations.
