At a Glance
- Tasks: Investigate fraud cases and protect customers while managing cases from start to finish.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation.
- Benefits: Enjoy a salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact by safeguarding customers and fighting fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and a team player attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Financial Investigator (Permanent, Contract) employer: Capital One UK
Capital One is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £28,000 along with comprehensive benefits such as life and private medical insurance, enhanced parental leave, and generous holiday allowances. Our inclusive work culture fosters collaboration and innovation, with a strong commitment to diversity and support networks for under-represented groups, all while providing the flexibility of primarily remote work after training, complemented by team-building opportunities in our Nottingham office.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Investigator (Permanent, Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Financial Investigator (Permanent, Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Investigator role. Highlight your experience with fraud investigation and customer service, as these are key aspects of the job.
Show Off Your Attention to Detail:Since this role requires expert attention to detail, give examples in your application that demonstrate how you've successfully managed complex cases or identified discrepancies in previous roles.
Communicate Clearly:Your written communication skills are crucial for this position. Use clear and concise language in your application, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key terms like Application Fraud and Account Takeover. This will show your interviewer that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify discrepancies or solve problems. Be ready to discuss how you approach case management and ensure accuracy in your work.
✨Communicate Clearly
As a Financial Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends to refine your verbal communication skills.
✨Demonstrate Adaptability
The fraud landscape is always changing, so adaptability is key. Think of instances where you've had to adjust quickly to new information or situations. Share these stories during your interview to highlight your ability to thrive in a fast-paced environment.
