At a Glance
- Tasks: Join a dynamic team to ensure quality assurance and provide actionable insights.
- Company: Capital One, a leading tech-driven financial company committed to innovation.
- Benefits: Flexible hybrid working, competitive salary, generous holiday, and private medical insurance.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact on customer outcomes while developing your career in a supportive environment.
- Qualifications: Experience in Quality Assurance and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity to join a vibrant and fast-paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes.
Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills.
Training and knowledge gaps Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement.
Analysis of results, insights and data from multiple viewpoints.
Support QA Leadership in managing Appeal overflows and Competency appeals.
Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business.
Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements.
Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis.
A passion for improving customer outcomes and Quality Assurance Excellence.
Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy.
This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
Capital One is committed to diversity in the workplace.
QA Specialist (Permanent) in Derby employer: Capital One UK
Capital One is an exceptional employer, offering a vibrant work culture in Nottingham that prioritises employee growth and well-being. With a commitment to diversity and inclusion, we provide robust training programmes, flexible working arrangements, and a range of benefits including private medical insurance and generous holiday entitlement. Our open-plan offices are designed to inspire collaboration, featuring amenities like a fully-serviced gym and mindfulness rooms, making it an ideal environment for those passionate about quality assurance and improving customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land QA Specialist (Permanent) in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing the QA Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your QA knowledge. Familiarise yourself with scorecards and Scorebuddy, and be ready to discuss how you can improve customer outcomes based on your insights.
✨Tip Number 3
Show off your analytical skills! Be prepared to share examples of how you've used data to influence change in previous roles. This will demonstrate your ability to provide actionable insights.
✨Tip Number 4
Don’t forget to highlight your relationship-building skills! Talk about how you’ve collaborated with peers and senior stakeholders to drive improvements in quality assurance processes.
We think you need these skills to ace QA Specialist (Permanent) in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the QA Specialist role. Highlight your experience in quality assurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Insights:Since this role involves providing actionable insights, share examples of how you've used data analysis to influence change in previous positions. We love seeing candidates who can demonstrate their impact on customer outcomes!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the QA field. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capital One UK
✨Know Your QA Processes
Make sure you brush up on your knowledge of Quality Assurance processes, especially scorecards and Scorebuddy. Being able to discuss these in detail will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis to provide actionable insights in previous roles. Think of specific examples where your judgement led to improved customer outcomes or operational efficiency, as this aligns perfectly with what they’re looking for.
✨Build Relationships
Emphasise your ability to build strong relationships with peers and senior stakeholders. Be ready to share examples of how you’ve collaborated across teams to support quality assurance initiatives, as teamwork is key in this role.
✨Demonstrate Your Passion
Let your enthusiasm for improving customer outcomes shine through. Share stories that highlight your commitment to Quality Assurance Excellence and how you’ve gone above and beyond to ensure high standards in your work.
