At a Glance
- Tasks: Join a vibrant team to provide quality assurance and actionable insights.
- Company: Dynamic company committed to transforming banking with innovative technology.
- Benefits: Flexible hybrid work, competitive salary, generous holiday, and private medical insurance.
- Other info: Inclusive culture with diverse teams and excellent career progression opportunities.
- Why this job: Make a real impact on customer outcomes while developing your career.
- Qualifications: Experience in Quality Assurance and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity to join a vibrant and fast-paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes.
Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills.
Training and knowledge gaps Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement.
Analysis of results, insights and data from multiple viewpoints.
Support QA Leadership in managing Appeal overflows and Competency appeals.
Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business.
Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements.
Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis.
A passion for improving customer outcomes and Quality Assurance Excellence.
Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy.
This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
QA Specialist - Hybrid in Derby employer: Capital One UK
Capital One is an exceptional employer, offering a vibrant and fast-paced work environment in Nottingham, where you can thrive as a QA Specialist. With a strong commitment to employee growth through extensive training programmes, competitive benefits including a pension scheme and private medical insurance, and a focus on diversity and inclusion, you'll find a supportive culture that values your contributions and encourages innovation. The hybrid working model provides flexibility, while the modern office facilities, including a gym and mindfulness rooms, create an inspiring atmosphere for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land QA Specialist - Hybrid in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace QA Specialist - Hybrid in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the QA Specialist role. Highlight your experience in quality assurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Insights Skills:Since this role involves providing actionable insights, don’t forget to mention any past experiences where you've successfully analysed data and influenced change. We love seeing how you’ve made a difference in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One UK
✨Know Your QA Processes
Make sure you brush up on your knowledge of Quality Assurance processes, especially scorecards and Scorebuddy. Being able to discuss these in detail will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis to provide actionable insights in previous roles. Think of specific examples where your judgement led to improved customer outcomes, as this aligns perfectly with what they’re looking for.
✨Build Relationships
Highlight your ability to build strong relationships with peers and senior stakeholders. Be ready to share examples of how you’ve collaborated across teams to support quality assurance efforts, as teamwork is key in this role.
✨Demonstrate Your Passion
Express your enthusiasm for improving customer outcomes and your commitment to Quality Assurance Excellence. Share any personal experiences or projects that reflect this passion, as it will resonate well with the interviewers.
