At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a fair experience.
- Company: Join a leading tech company committed to diversity and innovation.
- Benefits: Remote work, competitive salary, health insurance, and generous holiday allowance.
- Other info: Dynamic training programme with excellent career progression opportunities.
- Why this job: Make a real difference by safeguarding customers and combating fraud.
- Qualifications: Strong analytical skills and a passion for customer protection.
The predicted salary is between 30000 - 40000 £ per year.
Application Fraud
Account Takeover
Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
Be the point of contact for offshore vendors and other areas of the UK business
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
We have developed a blended learning and support programme involving in-person, remote and self learning. You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
~ Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
Laptop provided on your first day
~ Life and private medical insurance
~ Enhanced parental leave and family care days
~25 days holidays per year with the option to buy up to 5 more
~ Excellent training in our open plan offices for your first 12 weeks
~ Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
~ Advanced career progression
~ Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xkybehq Together, we are on a quest to change banking for good.
Fraud Prevention Analyst in Derby employer: Capital One UK
Capital One is an exceptional employer that prioritises diversity and inclusion, creating a supportive environment for all employees. With a strong commitment to employee growth, you will benefit from comprehensive training, advanced career progression opportunities, and a flexible work model that allows for a blend of remote and in-office collaboration. Our Nottingham office features modern amenities, including a fully-serviced gym and mindfulness space, ensuring a healthy work-life balance while fostering a culture of teamwork and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Analyst in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in fraud prevention. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common fraud scenarios and how to handle them. Show us you know your stuff and can think on your feet – that’s what we love to see!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We’re all about diversity and inclusion, so if that resonates with you, make sure to highlight it in your conversations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a team that’s changing banking for good!
We think you need these skills to ace Fraud Prevention Analyst in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Prevention Analyst role. Highlight your relevant experience and skills that align with our mission of protecting customers and preventing fraud.
Show Your Passion:Let us know why you're excited about joining our Fraud team! Share your enthusiasm for tackling fraud and how you can contribute to creating a safer environment for our customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Types
Familiarise yourself with the different types of fraud, especially Application Fraud and Account Takeover. Be ready to discuss how you would identify and prevent these issues, as this shows your understanding of the role and its importance.
✨Customer-Centric Mindset
Since the company puts customers at the heart of everything, prepare examples that demonstrate your commitment to customer service. Think about times you've gone above and beyond to help a customer, especially in challenging situations.
✨Research the Company Culture
Dive into the company's values and culture, particularly their commitment to diversity and inclusion. Be prepared to share how your own values align with theirs, and how you can contribute to building a diverse team.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process clearly, as this will show your analytical abilities and how you approach fraud prevention.
