At a Glance
- Tasks: Lead the Customer Outcome Testing team and enhance testing strategies.
- Company: Join Capital One, a leader in innovative banking solutions.
- Benefits: Enjoy flexible working, competitive salary, and extensive career development opportunities.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Experience in outcome testing or Quality Assurance and strong stakeholder management skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing.
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence, supporting AEs in monitoring their processes.
- Enhance and refine the testing methodology, adapting best practices and innovating approaches.
- Outcome testing or Quality Assurance experience in a regulated environment.
- Ability to lead a testing programme delivering results through others.
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people.
- Able to partner within and beyond the team, building productive, cross-business relationships.
- Strong organisational skills and the ability to remain focused and flexible in a changing environment.
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
Customer Management Executive in Derby employer: Capital One UK
Capital One is an exceptional employer, offering a dynamic work environment in Nottingham that fosters collaboration and innovation. With a strong commitment to employee development through comprehensive training programmes and a focus on diversity and inclusion, associates can thrive both personally and professionally. The hybrid working model, along with modern office amenities such as a fully-serviced gym and mindfulness rooms, ensures a balanced and supportive workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Management Executive in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and get the inside scoop on the company culture.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know who you really are!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows us you’re keen and professional. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role!
We think you need these skills to ace Customer Management Executive in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Management Executive role. Highlight your relevant experience in customer testing and stakeholder management, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention any past experiences where you've developed or mentored others. We want to see how you can foster an environment of continuous improvement!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills quickly.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily track its progress. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Familiarise yourself with the customer journey testing programme. Understand how it operates and be ready to discuss how you can enhance it. This shows that you’re not just interested in the role, but also in improving the processes.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed and mentored teams in the past. Highlight your experience in fostering a culture of continuous improvement. This will demonstrate your capability to lead the testing team effectively.
✨Master Stakeholder Management
Think about times when you've successfully collaborated with various stakeholders. Be ready to share specific instances where you influenced decisions or built productive relationships. This is crucial for the role, so make it count!
✨Adaptability is Key
Be prepared to discuss how you've remained focused and flexible in changing environments. Share examples that illustrate your organisational skills and ability to adapt methodologies to meet new challenges. This will resonate well with their emphasis on innovation.
