At a Glance
- Tasks: Support the technical health of knowledge platforms and assist in data reporting.
- Company: Join Capital One, a top-rated workplace focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with a vibrant office environment and strong focus on diversity.
- Why this job: Make a real impact by optimising systems and enhancing user experience.
- Qualifications: Tech-savvy with a knack for data management and system maintenance.
The predicted salary is between 30000 - 40000 £ per year.
Location: Nottingham - Hybrid
Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
About the Role
The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage.
What you’ll do
- Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely.
- Help implement approved changes and new features.
- Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends.
- Support the team by providing data-driven insights into content usage and system health.
The skills and experience you need
- System Maintenance: Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform.
- Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides.
- Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights.
- Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed.
- Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes.
- Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics.
- Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps.
- Performance Measurement Assistance: Support the quantification of basic knowledge base impact.
- A/B Testing Support: Assist A/B testing and change management.
- System and Content Stability: Ensure low frequency of system and content issues or outages due to effective support and maintenance tasks.
- Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results.
- Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.
- Effective Support: Timely and effective logging, escalation, and resolution of technical support issues.
- Measurement: All updates and reports are tracked against key metrics to show how they support improving performance.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external training.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure.
- Health: Access premium care through our private medical insurance.
- Family Support: Enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.
Knowledge Data and Systems Specialist in Coventry employer: Capital One UK
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and well-being. Our Nottingham office offers a vibrant work environment with modern amenities, including an on-site gym and restaurant, while our hybrid working model promotes a healthy work-life balance. With extensive career development opportunities and a culture that champions diversity and inclusion, we empower our associates to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Data and Systems Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One on LinkedIn. Ask them about their experiences and any tips they might have for landing the Knowledge Data and Systems Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Capital One is all about diversity and inclusion, so think about how your own experiences align with their mission. Be ready to share examples that showcase your fit!
✨Tip Number 3
Show off your skills! If you have experience with data reporting or system maintenance, be sure to highlight specific projects or achievements during your interview. Use metrics to demonstrate your impact—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Capital One. Let’s get you that job!
We think you need these skills to ace Knowledge Data and Systems Specialist in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Data and Systems Specialist role. Highlight your relevant experience and skills that align with the job description, especially around system maintenance and data reporting.
Showcase Your Technical Skills:Don’t forget to mention any technical skills you have that relate to system health and data management. We love seeing candidates who can demonstrate their ability to handle user profiles and assist with technical implementations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital One UK
✨Know Your Systems
Familiarise yourself with the knowledge management platforms mentioned in the job description. Understand their functionalities, common issues, and how they contribute to data reporting and user experience. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Data Skills
Prepare to discuss your experience with data extraction, reporting, and analysis. Bring examples of how you've used data to drive insights or improve system performance in previous roles. This will demonstrate your ability to support the team effectively.
✨Ask Insightful Questions
During the interview, ask questions about the current challenges the team faces with the knowledge platforms. This not only shows your interest but also gives you a chance to highlight how your skills can help address those challenges.
✨Emphasise Team Collaboration
Since this role involves working closely with others, be ready to share examples of how you've successfully collaborated in past projects. Highlight your communication skills and your ability to work within a team to achieve common goals.
