At a Glance
- Tasks: Lead the Customer Journey testing programme and mentor a dynamic team.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Enjoy flexible working, competitive salary, and extensive career development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation.
- Qualifications: Experience in outcome testing or Quality Assurance and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
What you’ll do
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence
- Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations
- Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes
- Enhance and refine the testing methodology, adapting best practices and innovating approaches
- Collaborate with insight providers across the whole UK business
What we’re looking for
- Outcome testing or Quality Assurance experience in a regulated environment
- Ability to lead a testing programme delivering results through others
- An ability to self-identify process improvements to improve efficiency, and then execute them
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
- Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
Where and how you'll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Customer Journey Manager in Coventry employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Nottingham office provides a vibrant environment with modern facilities, including a fully-serviced gym and mindfulness rooms, while our hybrid working model ensures flexibility for all associates. We are committed to employee growth through extensive training programmes and a strong focus on diversity and inclusion, making it a rewarding place to build your career as a Customer Journey Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of Customer Journey Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Journey Manager in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your experience in outcome testing and stakeholder management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills:Since this role involves leading a testing team, don’t forget to mention any leadership experiences you have. Share examples of how you've developed teams or improved processes in the past. We love seeing candidates who can inspire and mentor others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applications that are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Before the interview, dive deep into understanding the customer journey and testing methodologies. Familiarise yourself with the latest trends in outcome testing and quality assurance, especially in regulated environments. This will help you speak confidently about how you can enhance their testing strategy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific instances where you mentored others or implemented process improvements. Highlight your ability to foster a culture of continuous improvement, as this is key for the role.
✨Master Stakeholder Management
Be ready to discuss your experience in managing stakeholders. Prepare to share stories that demonstrate your ability to influence and collaborate with diverse teams. This will show that you can effectively communicate insights and recommendations to senior stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the current challenges the testing team faces or how they measure success in their customer journey programme. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
