Capital One UK in Nottingham is seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. You will lead cross‑departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance.
You will translate strategy into meaningful improvement opportunities, build robust business cases, and partner with technology and outsourced suppliers to drive tangible operational gains, while influencing
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Operational Excellence Lead (Hybrid) employer: Capital One Group
At Capital One UK, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Nottingham that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and mentorship, while our inclusive culture ensures that every voice is heard and valued. Join us to be part of a forward-thinking team that embraces cutting-edge technology and drives impactful change in the financial sector.
