Capital One Group in the UK is seeking a Senior Complaints Insight Specialist to transform customer complaints into strategic opportunities. You will drive insight projects, partner with Operations, and deliver data-driven recommendations to improve outcomes and efficiency.
Reporting to the Head of Complaints Strategy, you will combine analytics with clear storytelling to influence business decisions. This permanent role is based in Nottingham with a hybrid work pattern.
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Senior Complaints Insight & Strategy Lead in Nottingham employer: Capital One Group
At Capital One UK, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Nottingham that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and mentorship, while our inclusive culture ensures that every voice is heard and valued. Join us to be part of a forward-thinking team that embraces cutting-edge technology and drives impactful change in the financial sector.
