Manager ICS Settlement Support in Farnborough

Location: Farnborough, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best WorkplacesTM list.

About the Role

The Settlement Support Manager in International Client Services is responsible for day-to-day management of the Billing (Adjustments & Fees) team, maintaining current business control process documentation, problem determination, resolution of imbalances and servicing client inquiries. This role will also support key operational initiatives on the settlement system. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources. This position requires an innovative and creative leader who will lead the billing team and will also act as an advocate across functions for the team's goals. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches teams to be able to identify, manage, and escalate risk.

What you’ll do

• Demonstrates a strong ability to lead cross-functional projects.
• Strategic planning on resources and processes for initiatives.
• Demonstrated ability to embed risk, controls and regulatory requirements into delivery of new system capabilities, ensuring every implementation aligns with strategic direction and meets compliance obligations before go-live.
• Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines.
• Develops into a trusted point of contact for all operational matters on the Settlement and Billing system and processes, building strategic relationships across multiple partners.
• Subject matter expertise on Settlement, Fees, Adjustments processing and all processes mapped and documented aligning with standards and policies.
• Drive AI Optimization by reviewing manual processes, identifying tasks that could maximize high-quality, automated process improvements.
• Be reliable, self-motivated and willing to accept responsibility and accountability.

What we’re looking for

• People Leadership experience; including direct management.
• Experience within the financial services or payments industry especially within Settlement and system configuration.
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.

Where and how you'll work

This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes.
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.