At a Glance
- Tasks: Help clients book travel and ensure a stress-free experience.
- Company: Join Capital One, a leader in tech-driven banking and customer success.
- Benefits: Enjoy flexible hours, generous holidays, and access to wellness facilities.
- Why this job: Be part of a fast-growing travel team that values excellence and innovation.
- Qualifications: Experience in travel agencies and strong communication skills required.
- Other info: This is a remote role for UK residents only.
The predicted salary is between 36000 - 60000 £ per year.
Remote – National (85002), United KingdomTravel Specialist- Velocity Black UK (Remote)Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It\’s concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world\’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.
This role will be working within our travel team, which is one of the world\’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will select relevant accommodation and transportation options and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.
What you\’ll do
Assisting clients in booking travel ranging from commercial flights to hotels to vacation homes and car rentals
Using Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
Working with global suppliers to ensure our clients are receiving the best rates, perks, and service in the market
What we\’re looking for
Proven experience at a travel agency
Experience using Global Distribution System (GDS) and other online travel booking systems
A passion for travel
Strong analytical skills and attention to detail
Clear verbal and written communication skills
Ability to work in high-pressure environment with tight deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours – available to work on evenings and weekends
Where and how you\’ll workThis is a permanent, remote position – UK Residents only.
What\’s in it for you
Bring us all this – and you\’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serv gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it\’s about what you do, not just what you say. That\’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few.
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
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Travel Specialist- Velocity Black UK (Remote) employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist- Velocity Black UK (Remote)
✨Tip Number 1
Familiarise yourself with the Global Distribution System (GDS) and other online travel booking tools. Being well-versed in these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running in this role.
✨Tip Number 2
Showcase your passion for travel by sharing personal experiences or insights during any informal conversations or interviews. This will help you connect with the team and highlight your enthusiasm for the industry.
✨Tip Number 3
Network with current or former employees of Velocity Black or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations and tight deadlines. Think of specific examples from your past experiences that showcase your ability to remain calm and deliver excellent service under pressure.
We think you need these skills to ace Travel Specialist- Velocity Black UK (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles involving customer service and concierge work. Emphasise your familiarity with Global Distribution Systems (GDS) and online travel booking tools.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and the hospitality industry. Share specific examples of how you've exceeded client expectations in previous roles, showcasing your analytical skills and attention to detail.
Showcase Communication Skills: Since clear verbal and written communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use concise language and check for grammatical errors to present yourself professionally.
Highlight Flexibility and Availability: Mention your willingness to work flexible hours, including evenings and weekends, as this is a requirement for the position. This shows your commitment and readiness to meet the demands of the role.
How to prepare for a job interview at Capital One (Europe) plc
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel and how it has shaped your understanding of customer service in this field.
✨Demonstrate Your GDS Knowledge
Since experience with Global Distribution Systems (GDS) is crucial for this role, be prepared to discuss your familiarity with these systems. You might even want to mention specific tools you've used and how they helped you in previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of examples from your past work where you successfully managed tight deadlines or exceeded client expectations.
✨Highlight Your Communication Skills
Clear verbal and written communication is key in this role. Be ready to showcase your communication style and provide examples of how you've effectively interacted with clients and suppliers in the past.
