Senior Business Analyst

This role sits within the Global Acceptance team under the Global Payments Network. Our mission is to ensure the Discover network is reliably and consistently accepted across key international markets. Within this group, the Sales Planning and Strategy team unlocks high-priority growth opportunities, partnering closely with Business Development to build market-winning plans and maximise acceptance worldwide.

The Senior Business Analyst will deliver critical strategic and analytical support to their assigned international markets. They will build territory designs, establish key performance metrics, set annual and quarterly sales targets, and deliver actionable insights that optimise sales performance. Functioning as a key thought-partner across Business Development, Product, Data Operations, and Risk, they will play a foundational role in building a rigorous, data-driven sales strategy from the ground up.

What you’ll do

• Drive Strategic Growth Plans: Lead the identification, assessment, and execution of strategic growth opportunities across your assigned markets.
• Enable High-Performance Sales: Establish territory designs, sales plans, and analytical feedback loops that continuously optimize field performance.
• Define Sales Goals & Targets: Set annual and quarterly sales goals for markets overall, establishing measurement frameworks that align directly with regional and global objectives.
• Partner Cross-Functionally: Collaborate with Business Development, Product, Operations, and executive leadership to align and execute on growth priorities.
• Inform Infrastructure & Tools: Serve as a key stakeholder and advisor in building best-in-class data systems, operational workflows, and sales tools.

The skills and experience you need

• A passion for solving analytical challenges, with a proven track record of decision-making and problem-solving based on analytics.
• A STEM or Economics degree or equivalent.
• Experience working in the payments industry.
• Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement.
• A clear results orientation with an intense focus on achieving short and long-term goals in an uncertain and fluid environment.
• Working knowledge of statistical model building, SQL querying, market research, or consulting.

Where and how you'll work

This is a permanent position based in our London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes.
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.