At a Glance
- Tasks: Lead and inspire a dynamic team while managing real-time workforce processes.
- Company: Join Capital One, ranked 9th in the UK’s Best Workplaces list.
- Benefits: Enjoy competitive salary, extensive leave, private medical insurance, and career development funding.
- Other info: Hybrid work model with inspiring office facilities and excellent career growth opportunities.
- Why this job: Make a real impact in a supportive environment focused on growth and collaboration.
- Qualifications: Experience in team management, performance coaching, and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list.
The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary.
What You’ll Do
- Lead and Inspire: Head an engaged and motivated team of real‑time senior coordinators, keeping the department's core purpose front of mind.
- Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth.
- Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard.
- Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers.
- Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team.
The Skills and Experience You Need
Essential Criteria
- Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures.
- Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models.
- Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships.
- Analytical & Problem‑Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations.
- Adaptability & Prioritisation: Highly self‑motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision.
Desirable Criteria
- Workforce Management: Direct, hands‑on experience with real-time workforce management practices within a contact centre environment.
Where and How You'll Work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday–Thursday), with Monday and Friday being dedicated work‑from‑home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on‑site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What’s in it for You
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
Benefits
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Team Manager - Workforce Management in Nottingham employer: Capital One (Europe) plc
As a Data Enablement Manager at our Nottingham office, you'll join a forward-thinking team that prioritises data integrity and innovation. We offer a supportive work culture that champions professional growth through mentorship and collaboration, alongside competitive benefits such as a robust pension scheme, private medical insurance, and generous annual leave. Our commitment to diversity and inclusion ensures a welcoming environment where every associate can thrive and contribute to meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Workforce Management in Nottingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Capital One (Europe) plc!
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We think you need these skills to ace Team Manager - Workforce Management in Nottingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Capital One (Europe) plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Capital One (Europe) plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to Capital One (Europe) plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Capital One (Europe) plc
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Capital One (Europe) plc.
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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