At a Glance
- Tasks: Transform customer complaints into strategic insights and drive data-informed improvements.
- Company: Join Capital One, a leading financial services company with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by turning data into actionable business strategies.
- Qualifications: Experience in data analysis and strong storytelling skills required.
The predicted salary is between 59576 - 70000 £ per year.
Capital One (Europe) plc in Nottingham is seeking a Senior Complaints Insight Specialist to turn customer complaints into strategic opportunities.
You will drive data-informed improvements across operations, reporting to the Head of Complaints Strategy, and partner with central Data Analysts to turn insights into business actions.
The role emphasizes data storytelling, trend identification, and regulatory reporting, with a hybrid work pattern based in Nottingham.
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Senior Complaints Insight Lead: Data-Driven Change in Nottingham employer: Capital One (Europe) plc
As a Data Enablement Manager at our Nottingham office, you'll join a forward-thinking team that prioritises data integrity and innovation. We offer a supportive work culture that champions professional growth through mentorship and collaboration, alongside competitive benefits such as a robust pension scheme, private medical insurance, and generous annual leave. Our commitment to diversity and inclusion ensures a welcoming environment where every associate can thrive and contribute to meaningful outcomes.
