Capital One (Europe) plc is seeking a proactive Continuous Improvement Lead in Nottingham. You will bridge strategy and hands-on delivery, leading cross-departmental projects to improve customer experience, reduce waste, and enhance contact centre performance.
You will connect senior lãdership, tech partners and suppliers to drive meaningful change. The role emphasizes problem solving, data analysis, and shaping multi-faceted business cases to transform how we service customers in the contact
#J-18808-Ljbffr
Operational Excellence Lead in Nottingham employer: Capital One (Europe) plc
At Capital One, we pride ourselves on being a top employer, consistently recognised for our inclusive culture and commitment to employee growth. Our Nottingham office offers a vibrant work environment with modern amenities, extensive training opportunities, and a comprehensive benefits package that prioritises your wellbeing and career development. Join us in a hybrid working model that fosters collaboration and innovation while allowing you the flexibility to thrive both personally and professionally.
