At a Glance
- Tasks: Design and deliver engaging learning solutions for customer service associates.
- Company: Join a forward-thinking company that values growth and diversity.
- Benefits: Competitive salary, extensive career development funding, and generous leave options.
- Other info: Hybrid working model with a supportive and inclusive culture.
- Why this job: Make a real impact by enhancing customer service through innovative learning experiences.
- Qualifications: Experience in instructional design and strong project management skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Nottingham – Hybrid Working Pattern: 3 days in‑office (Tuesday‑Thursday) and 2 days remote.
About the Role
The purpose of this role is to scope, design, develop and deliver engaging and performance‑focused learning solutions that enable customer‑facing associates to deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours required to deliver exceptional customer service.
What you’ll do
- Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer‑facing associates, translating complex processes into content that is easy to understand.
- Act as a trusted and professional advisor to stakeholders, keeping them informed on progress and delivery of material.
- Perform training needs analysis of performance data and feedback to shape learning objectives, highlight gaps through data‑driven insights and desired outcomes.
- Use a variety of tools available to design blended learning solutions (eLearning, virtual, classroom and job aids) that are engaging, inclusive and accessible for both UK and Offshore associates.
- Work closely with learning facilitators to ensure seamless handover and delivery.
- Complete post‑delivery evaluation and implement changes based on insights, using evaluation frameworks to assess learning effectiveness.
- Keep up to date with industry trends and share best practice amongst peers.
The skills and experience you need
- Demonstrated ability to effectively plan, organise and execute multiple projects, setting and tracking deadlines that drive results.
- Training evaluation expertise, showcasing ability to measure and evidence the return on investment (ROI) of training plans and meet learning objectives.
- Engage and communicate effectively with stakeholders across all levels of the organisation.
- Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle.
- Instructional design expertise: skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: competitive pension and performance‑based bonus schemes.
- Holidays: start with 25 days of annual leave, increasing with tenure. You have the option to buy 5 additional days.
- Health: access premium care through private medical insurance.
- Family Support: champion your milestones with enhanced parental leave.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Learning Design (Associate) in Nottingham employer: Capital One (Europe) plc
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. Located in Nottingham, our hybrid working model allows for flexibility while ensuring collaboration and engagement with colleagues. With a strong commitment to employee development, including funding for external qualifications and a comprehensive benefits package, we prioritise your wellbeing and career progression, making us an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Design (Associate) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Learning Design (Associate) in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in learning design. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Skills:Use specific examples to demonstrate your instructional design expertise and project management abilities. We love seeing how you’ve successfully engaged stakeholders and delivered effective learning solutions in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Learning Design Stuff
Make sure you brush up on your knowledge of learning design theories and practices. Be ready to discuss how you've applied these in past projects, especially when it comes to creating engaging and effective learning materials.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've partnered with stakeholders in previous roles. Highlight your ability to communicate effectively and keep them informed throughout the project lifecycle. This will show that you can be a trusted advisor.
✨Data-Driven Insights Are Key
Be ready to talk about how you've used performance data and feedback to shape learning objectives. Discuss any training needs analysis you've conducted and how it led to measurable improvements in learning outcomes.
✨Get Familiar with Blended Learning Solutions
Understand the different tools and methods for designing blended learning solutions. Be prepared to share your experience with eLearning, virtual classrooms, and job aids, and how you've made learning accessible for diverse audiences.
