At a Glance
- Tasks: Design and deliver engaging learning solutions for exceptional customer service.
- Company: Join Capital One, a top-rated workplace with a mission to innovate banking.
- Benefits: Enjoy competitive salary, extensive career development funding, and comprehensive health benefits.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact by shaping the learning experiences of customer-facing associates.
- Qualifications: Experience in instructional design and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Nottingham - Hybrid
Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
About the Role
The purpose of this role is to scope, design, develop and deliver engaging and performance focused learning solutions that enable customer facing associates to deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours that are required to deliver exceptional customer service.
What you’ll do
- Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer facing associates, translating complex processes into content that is easy to understand.
- Act as trusted & professional advisor to stakeholders, keeping them informed on progress and delivery of material.
- Training needs analysis of performance data and feedback to shape learning objectives, highlight gaps through data driven insights and desired outcomes.
- Using a variety of tools available, design blended learning solutions (eLearning, virtual, classroom and job aids) that are engaging, inclusive and accessible for both UK and Offshore associates.
- Work closely with learning facilitators to ensure seamless handover and delivery.
- Complete post delivery evaluation and implement changes based on insights, using evaluation frameworks to assess learning effectiveness.
- Keep up to date with industry trends and share best practice amongst peers.
The skills and experience you need
- Demonstrated ability to effectively plan, organise, and execute multiple projects, setting and tracking deadlines that drive results.
- Training Evaluation, showcasing expertise in measuring and evidencing the return on investment (ROI) of training plans, meeting learning objectives.
- Engage and communicate effectively with stakeholders across all levels of the organisation.
- Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle.
- Instructional Design Expertise: Skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realise their dreams. Together, we are on a quest to change banking for good.
Learning Design in Nottingham employer: Capital One (Europe) plc
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and wellbeing. Our Nottingham office offers a vibrant work environment with modern facilities, including an on-site gym and restaurant, while our hybrid working model promotes a healthy work-life balance. With extensive career development opportunities and a culture that champions diversity and inclusion, we empower our associates to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Design in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Learning Design role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching the latest trends in learning design. Be ready to discuss how you can apply these trends to create engaging and effective learning solutions. Show us that you're not just knowledgeable but also passionate about the field!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your problem-solving abilities and successes in learning design. This will help you connect with the interviewers on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Capital One. Let’s get you started on this exciting journey!
We think you need these skills to ace Learning Design in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning Design role. Highlight your experience in creating engaging learning solutions and how you can translate complex processes into easy-to-understand content.
Showcase Your Skills:Don’t forget to emphasise your instructional design expertise and any tools you’re familiar with. We want to see how you can create captivating learning materials that resonate with diverse audiences.
Be Data-Driven:Mention any experience you have with training evaluation and using data to shape learning objectives. We love seeing candidates who can demonstrate the ROI of their training plans!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Learning Design Stuff
Make sure you brush up on your understanding of learning and development theories. Be ready to discuss how you've applied these in past projects, especially when it comes to creating engaging and effective learning solutions.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've partnered with stakeholders in the past. Highlight your ability to translate complex processes into easy-to-understand content, as this is crucial for the role.
✨Be Data-Driven
Familiarise yourself with training evaluation methods and be prepared to discuss how you've used data to shape learning objectives and measure the effectiveness of training. This will show that you can deliver measurable results.
✨Stay Current with Industry Trends
Research the latest trends in learning design and be ready to share insights during your interview. This demonstrates your commitment to continuous improvement and your ability to bring fresh ideas to the table.
