At a Glance
- Tasks: Support knowledge platforms, manage data, and ensure system performance.
- Company: Join Capital One, a top-rated workplace focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, extensive leave, private healthcare, and career development funding.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact in a dynamic environment while growing your skills.
- Qualifications: Tech-savvy with a knack for data management and problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Location: Nottingham - Hybrid
Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.
Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list.
About the Role
The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage.
What you’ll do
- Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features.
- Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health.
The skills and experience you need
- System Maintenance: Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform, including supporting and resolving events/incidents.
- Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.
- Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.
- Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.
- Documentation Maintenance: Maintain, create and update existing technical documentation for the platform’s configuration and standard processes.
- Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation.
- Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps, including leading knowledge eco-system feedback for content/platform iteration.
- Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.
- A/B Testing Support: Assist A/B testing and change initiatives.
Measures of Success
- System and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks.
- Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results.
- Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.
- Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform.
- Documentation Currency: All assigned technical documentation is maintained and kept up-to-date.
- Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals.
Where and how you’ll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career.
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Knowledge Data and Systems Specialist in Nottingham employer: Capital One (Europe) plc
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and wellbeing. Our Nottingham office offers a vibrant work environment with modern amenities, including an on-site gym and restaurant, while our hybrid working model promotes a healthy work-life balance. With extensive career development opportunities and a culture that champions diversity and inclusion, we empower our associates to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Data and Systems Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One on LinkedIn. Ask them about their experiences and any tips they might have for landing the Knowledge Data and Systems Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Capital One is all about diversity and inclusion, so think about how your unique background can contribute to their mission. Be ready to share examples that highlight your fit!
✨Tip Number 3
Show off your skills in data reporting and system maintenance during the interview. Bring examples of past projects where you’ve successfully managed user profiles or improved system functionality. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Capital One. Let’s get you that interview!
We think you need these skills to ace Knowledge Data and Systems Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Data and Systems Specialist role. Highlight relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your Technical Skills:Since this role involves system maintenance and data reporting, don’t forget to mention any technical skills you have. Whether it's user profile management or data analysis, let us know how you can contribute to keeping our knowledge platforms running smoothly.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to see your personality shine through, so make it easy for us to understand your experiences and motivations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Systems
Familiarise yourself with the knowledge management platforms mentioned in the job description. Understand their functionalities, common issues, and how they contribute to user experience. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Data-Driven Mindset
Prepare to discuss how you can extract and analyse data to track performance metrics. Bring examples of how you've used data in past roles to improve system health or content effectiveness. This will demonstrate your analytical skills and your ability to provide valuable insights.
✨Technical Savvy
Brush up on your technical skills related to system maintenance and user profile management. Be ready to talk about any relevant tools or software you’ve used before. Showing that you can assist with technical implementations will make you stand out as a candidate.
✨Cultural Fit
Research Capital One’s culture and values, especially their commitment to diversity and inclusion. Be prepared to share how your own values align with theirs. This will help you connect on a personal level and show that you’re not just a fit for the role, but for the company as well.
