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- Tasks: Lead the Associate Support Service, ensuring smooth operations and prioritising team workload.
- Company: Dynamic HR team at Nottingham Trent House, focused on delivering exceptional associate experiences.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make a real impact in HR while enhancing your skills in a fast-paced setting.
- Qualifications: HR experience, strong communication skills, and a passion for outstanding customer service.
- Other info: Join a collaborative team with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
About the role
Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team’s workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment.
What you’ll do
- Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases.
- Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution.
- Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks.
- Meet case management SLAs (1 day for high cases, 3 days for all other cases).
- Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions.
- Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling.
- Ownership for unholding the Associate Support controls.
- Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates.
- Provide accurate and timely reporting of issues (e.g. change in case volume, increase in specific queries).
- Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave).
- Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented.
- Create keying guides to reflect process changes.
What We’re Looking For
- Existing HR experience/qualification.
- Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output.
- Experience overseeing a team or process.
- Experience of working to deadlines, and managing stakeholders.
- Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner.
- Effective questioning skills to help get to the core of the associate’s question.
- Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels.
HR Advisor in Nottingham employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that HR Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common HR scenarios. We suggest role-playing with a friend or using mock interview tools. The more you rehearse, the more confident you'll feel when discussing your experience and skills.
✨Tip Number 3
Showcase your passion for outstanding customer service during interviews. We want to see how you’ve gone above and beyond in previous roles. Share specific examples that highlight your commitment to delivering a seamless associate experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HR Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Advisor role. Highlight your existing HR experience and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer service and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your HR Basics
Make sure you brush up on your HR knowledge, especially around processes like SM&CR and Open Enrolment. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about delivering a seamless associate experience.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed workloads or prioritised tasks in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle high-profile escalations and meet deadlines effectively.
✨Communicate Clearly
Practice articulating complex information in a straightforward manner. You might be asked to explain a challenging HR scenario, so being able to break it down clearly will highlight your exceptional communication skills and your ability to influence stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life HR situations, such as managing a difficult case or resolving a conflict. Think through potential scenarios beforehand and prepare your responses, focusing on how you would ensure a high standard of associate experience while adhering to policies.