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For Companies At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join a leading financial services company committed to diversity and inclusion.
- Benefits: £27,000 salary, remote work options, health insurance, and 25 days holiday.
- Other info: Enjoy excellent training, career progression, and a supportive workplace culture.
- Why this job: Make a real difference by safeguarding customers from fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and team player mentality.
The predicted salary is between 24000 - 30000 £ per year.
About this role
Our Fraud team protects the business from fraud losses while putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
Investigations
- Application Fraud
- Account Takeover
- Disputes
What you’ll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
- Be the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end to end case management and one call resolution.
What we’re looking for
- Adaptable in a fast‑paced environment.
- Expert attention to detail would make you a superstar in this role.
- A team player that acts with integrity and treats our customers with respect.
- Demonstration of solid judgement.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
Where and how you’ll work
You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. During your training your working hours will be 09:00 to 17:30, Monday to Friday. Once you’ve completed training your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What’s in it for you
- Salary of £27,000.00.
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year with the option to buy up to 5 more.
- Excellent training in our open plan offices for your first 12 weeks.
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression.
- Open‑plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant and mindfulness space.
We’re committed to diversity and inclusion
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under‑represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Internal support groups
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Fraud Investigator in Nottingham employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to fraud investigation. Think about how you’d handle specific scenarios, as they’ll want to see your judgement and attention to detail in action.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, they’re looking for someone who can effectively communicate with customers and third parties.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Fraud Investigator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the Fraud Investigator role. We want to see how you can bring your unique perspective to our team!
Show Off Your Attention to Detail: Since this role requires expert attention to detail, be sure to showcase examples in your application where you've demonstrated this skill. We love candidates who can spot the little things that matter!
Communicate Clearly: As a great communicator, your written application should reflect clarity and professionalism. Use straightforward language and structure your thoughts well so we can easily understand your points.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Fraud Basics
Before the interview, brush up on the different types of fraud, especially Application Fraud and Account Takeover. Understanding these concepts will help you demonstrate your knowledge and show that you're serious about the role.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye caught something important. This will highlight your ability to spot discrepancies and protect the business from fraud losses.
✨Communicate Clearly
As a Fraud Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal communication skills.
✨Demonstrate Adaptability
The fraud landscape is always changing, so being adaptable is key. Think of instances where you've had to adjust quickly to new information or situations. Sharing these experiences will show that you can thrive in a fast-paced environment.