At a Glance
- Tasks: Lead and mentor a team while enhancing operational knowledge in payment systems.
- Company: Join Capital One, a forward-thinking company focused on transformation and innovation.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and comprehensive health benefits.
- Other info: Hybrid work model with opportunities for career progression and personal development.
- Why this job: Make a real impact in the payment industry while developing your skills and career.
- Qualifications: Strong analytical skills, relationship building, and a passion for problem-solving.
The predicted salary is between 60000 - 75000 € per year.
About this role
We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing the coaching and mentoring of the team to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding within the International Settlement Support team of Core Applications, including Authorisations, Settlement, Pricing and Fees.
What You’ll Do
- Interact and collaborate with multiple stakeholders to create documentation, including system flow, aligned with team processes.
- Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation is updated.
- Provide continuous support in all systematic/operational aspects and assist with issue resolution.
- Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
- Become International Settlement Support SME for Core applications.
- Coach and mentor all team members by planning and executing learnings from system knowledge gained.
- Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc.).
- Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
What we’re looking for
- Able to demonstrate reliability, self‑motivation, and a willingness to accept responsibility and accountability.
- Cross‑functional knowledge of the Payment Network Industry focusing on operations.
- Strong relationship building skills with multiple internal stakeholders.
- Strong analytical, problem‑solving and critical thinking skills.
- Able to prioritize and manage multiple parallel projects and issues.
- Effective written and verbal communication skills with all levels of employees and management, including managing expectations, communicating issues, risks and opportunities.
Where and how you'll work
This is a full time position based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.
What’s in it for you
- Well‑rewarded role contributing to the roadmap of an organisation committed to transformation.
- High‑performer career progression through extensive training programmes.
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
- Open‑plan workspaces and accessible facilities designed to inspire and support you.
EEO Statement: Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Lead DCI Operations Specialist employer: Capital One (Europe) plc
Capital One is an exceptional employer that fosters a collaborative and innovative work culture in its Farnborough office. With a strong emphasis on employee growth through extensive training programmes and flexible working arrangements, associates are empowered to take ownership of their roles while enjoying a comprehensive benefits package that includes generous holiday entitlement and private medical insurance. Join us to be part of a transformative organisation that values diversity and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Lead DCI Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role at Capital One.
✨Tip Number 2
Prepare for the interview by understanding the company’s culture and values. Be ready to discuss how your skills align with their mission, especially in areas like coaching and mentoring, which are key for the Lead DCI Operations Specialist role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past experiences where you’ve successfully managed multiple projects or resolved complex issues, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Capital One.
We think you need these skills to ace Lead DCI Operations Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about the opportunity to shape the team's knowledge and contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in operations and stakeholder management. We love seeing how your background aligns with the responsibilities of the Lead DCI Operations Specialist role, so don’t hold back!
Be Clear and Concise:Effective communication is key! Keep your application clear and to the point, showcasing your analytical and problem-solving skills without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Stuff
Make sure you have a solid understanding of Capital One's systems and processes, especially around Authorisations, Settlement, Pricing, and Fees. Brush up on your knowledge of the Payment Network Industry and be ready to discuss how you can contribute to expanding operational knowledge within the team.
✨Show Your Collaborative Side
This role is all about interaction with multiple stakeholders, so be prepared to share examples of how you've successfully collaborated in the past. Highlight your relationship-building skills and how you’ve managed dependencies across different teams to achieve common goals.
✨Demonstrate Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Think critically about potential issues that could arise in operations and how you would approach resolving them. This will showcase your analytical skills and ability to manage multiple projects effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to discuss how you would manage expectations and communicate risks or opportunities to various levels of employees and management.
