Head of Risk Management - Operations

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Head of Risk Management – Operations

About This Role

We\’re looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK’s Operations Teams.

You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function.

Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.

What You’ll Do

1. Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk management strategy.
2. Lead our Operations Risk team, playing a trusted advisor role to the Head of Operations, and their leadership team, helping them to achieve their objectives in a well managed way.
3. Stay abreast of regulatory changes and influence and support key regulatory change projects.
4. Support process management teams within the first line and ensure the business maintains a ‘Dynamic and Well Controlled’ standard for process ownership, risk management and controls.
5. Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk.
6. Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights.
7. Design, implement, and/or influence internal governance processes in line with Enterprise standards and expectations.
8. Assess controls, and glean insights from issues and events across business areas.
9. Manage, implement and deliver on a key program of risk deliverables.

What We’re Looking For

1. Experience as a senior Risk leader, ideally within a regulated industry.
2. A critical thinker who seeks to understand the business, its processes, risks and control environment.
3. The ability to foster an environment of trust, collaboration, and belonging.
4. A relentless focus on quality and timeliness.
5. You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.
6. Ability to develop influential relationships based upon shared risk objectives.
7. A passion for coaching and investing in the improvement of the team.
8. Experience in working with a wide range of stakeholders and possess the confidence to be able to challenge and influence external and internal stakeholders.
9. Confident judgement to formulate proposals and make solid recommendations to senior stakeholders.

Where and how you\’ll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we\’re open to talking about an arrangement that works for you.

What’s in it for you

1. Bring us this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
2. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
3. Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
4. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

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