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- Tasks: Lead and mentor a team while enhancing operational knowledge in payment systems.
- Company: Join Capital One, a forward-thinking company focused on transformation and innovation.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and comprehensive health benefits.
- Other info: Hybrid work model with opportunities for career growth and extensive training.
- Why this job: Make a real impact by shaping team knowledge and driving operational excellence.
- Qualifications: Strong analytical skills, relationship building, and a passion for the payment industry.
The predicted salary is between 60000 - 75000 ÂŁ per year.
About this role
We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing the coaching and mentoring of the team to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding within the International Settlement Support team of Core Applications, including Authorisations, Settlement, Pricing and Fees.
What You’ll Do
- Interact and collaborate with multiple stakeholders to create documentation, including system flow, aligned with team processes.
- Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation is updated.
- Provide continuous support in all systematic/operational aspects and assist with issue resolution.
- Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
- Become International Settlement Support SME for Core applications.
- Coach and mentor all team members by planning and executing learnings from system knowledge gained.
- Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc.).
- Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
What we’re looking for
- Able to demonstrate reliability, self‑motivation, and a willingness to accept responsibility and accountability.
- Cross‑functional knowledge of the Payment Network Industry focusing on operations.
- Strong relationship building skills with multiple internal stakeholders.
- Strong analytical, problem‑solving and critical thinking skills.
- Able to prioritize and manage multiple parallel projects and issues.
- Effective written and verbal communication skills with all levels of employees and management, including managing expectations, communicating issues, risks and opportunities.
Where and how you'll work
This is a full time position based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.
What’s in it for you
- Well‑rewarded role contributing to the roadmap of an organisation committed to transformation.
- High‑performer career progression through extensive training programmes.
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
- Open‑plan workspaces and accessible facilities designed to inspire and support you.
EEO Statement
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Lead DCI Operations Specialist in Farnborough employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead DCI Operations Specialist in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. Think about how your skills in operations and stakeholder management can shine through. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your passion for the Payment Network Industry! During interviews, share your insights and ideas on how you can contribute to the team’s success. Let them see your enthusiasm for coaching and mentoring others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Capital One.
We think you need these skills to ace Lead DCI Operations Specialist in Farnborough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about the opportunity to shape the team's knowledge and contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in operations and stakeholder management. We love seeing how your background aligns with the responsibilities of the Lead DCI Operations Specialist role, so don’t hold back!
Be Clear and Concise: Effective communication is key! Keep your application clear and to the point, showcasing your analytical and problem-solving skills without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Stuff
Make sure you have a solid understanding of Capital One's systems and processes, especially around Authorisations, Settlement, Pricing, and Fees. Brush up on your knowledge of the Payment Network Industry and be ready to discuss how you can contribute to the International Settlement Support team.
✨Show Your Collaborative Side
This role is all about teamwork, so be prepared to share examples of how you've successfully collaborated with multiple stakeholders in the past. Highlight your relationship-building skills and how you've managed expectations while working on cross-functional projects.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Think about how you would approach issue resolution and manage dependencies with other departments. Show them that you can think critically and analytically under pressure.
✨Emphasise Coaching and Mentoring
Since this role involves coaching and mentoring team members, come prepared with examples of how you've helped others grow in their roles. Discuss your approach to empowering team members and building a culture of accountability and ownership.