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- Tasks: Lead the Customer Outcome Testing team and enhance testing strategies.
- Company: Join Capital One, a transformative tech company changing banking for good.
- Benefits: Enjoy hybrid working, career progression, and perks like private medical insurance and flexible benefits.
- Why this job: Be part of a diverse culture that values innovation and collaboration while making a real impact.
- Qualifications: Experience in outcome testing or Quality Assurance is essential; strong leadership and stakeholder management skills required.
- Other info: Work in modern offices with amenities and access to extensive training programmes.
The predicted salary is between 36000 - 60000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Customer Outcome Testing Lead
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy, and collaborating with senior stakeholders across the UK business.
What you’ll do
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team, fostering an environment of continuous improvement and excellence
- Inform senior stakeholders of results via formal reports, highlighting improvement opportunities, actionable feedback, and recommendations
- Support the Customer Outcome and Insight Committee by providing key information and monitoring processes with AEs
- Enhance and refine testing methodologies, adopting best practices and innovating approaches
- Collaborate with insight providers across the UK business
What we’re looking for
- Experience in outcome testing or Quality Assurance within a regulated environment
- Proven ability to lead a testing programme and deliver results through others
- Ability to identify and implement process improvements for efficiency
- Strong stakeholder management skills with the ability to influence and collaborate effectively
- Ability to build cross-business relationships, analyze results, and share insights via reports
- Excellent organizational skills with adaptability in a changing environment
Where and how you\’ll work
This is a permanent position based in our Nottingham office with a hybrid working model. You will be expected to work from the Nottingham office three days a week (Tuesdays, Wednesdays, Thursdays). We are open to flexible working arrangements.
What’s in it for you
- A role contributing to a transformative organization with opportunities for career progression
- Access to our Capital One University training programmes and external development opportunities
- Core benefits including pension, bonus, holiday entitlement, private medical insurance, and flexible benefits such as season-ticket loans, cycle to work, and parental leave
- Modern, accessible workspaces with amenities like gyms, restaurants, and relaxation rooms
Our recruitment approach
We value diversity and inclusion, partnering with organizations like Women in Finance, Race at Work Charters, Stonewall, and upReach. We have internal networks such as REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER to support our associates.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be confidential.
For technical support or questions about the recruitment process, email Careers@capitalone.com.
Capital One is committed to diversity and equal opportunity in employment.
Who We Are
At Capital One, we\’re building a leading information-based technology company. Guided by our values, we foster collaboration, innovation, and respect, aiming to help our customers succeed and change banking for good.
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Customer Outcome Testing Lead employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcome Testing Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer outcome testing and Quality Assurance. This will not only help you understand the role better but also allow you to speak confidently about innovative methodologies during your discussions with us.
✨Tip Number 2
Network with professionals in the field of customer testing and Quality Assurance. Engaging with industry peers can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've led testing programmes or implemented process improvements in previous roles. We appreciate candidates who can demonstrate their impact through tangible results.
✨Tip Number 4
Showcase your stakeholder management skills by preparing to discuss how you've influenced cross-functional teams in the past. Highlighting your ability to collaborate effectively will resonate well with our team.
We think you need these skills to ace Customer Outcome Testing Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outcome testing or Quality Assurance. Emphasise your leadership skills and any previous roles where you managed a team or project.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Customer Outcome Testing Lead role. Mention specific examples of how you've improved testing strategies or collaborated with stakeholders.
Highlight Stakeholder Management Skills: Since strong stakeholder management is crucial for this role, provide examples in your application of how you've successfully influenced and collaborated with senior stakeholders in past positions.
Showcase Adaptability: Demonstrate your ability to adapt in changing environments by sharing experiences where you've successfully navigated challenges or implemented process improvements in your previous roles.
How to prepare for a job interview at Capital One (Europe) plc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Customer Outcome Testing Lead role. Familiarise yourself with the responsibilities and expectations outlined in the job description, especially around overseeing the testing programme and mentoring the team.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, be ready to discuss your experience in influencing and collaborating with senior stakeholders. Prepare specific examples that demonstrate your ability to communicate results and recommendations effectively.
✨Showcase Your Leadership Skills
As a lead, your ability to develop and mentor a team is crucial. Be prepared to share your leadership philosophy and provide examples of how you've successfully led teams in the past, particularly in a regulated environment.
✨Highlight Process Improvement Experience
The role requires identifying and implementing process improvements. Think of instances where you've enhanced testing methodologies or improved efficiency in previous roles, and be ready to discuss these during the interview.
