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- Tasks: Deliver exceptional service to clients, managing requests and liaising with vendors.
- Company: Join Velocity Black, a luxury concierge reimagined for the digital age.
- Benefits: Enjoy flexible working hours, competitive salary, and extensive career development opportunities.
- Why this job: Be part of a dynamic team that values excellence and innovation in hospitality.
- Qualifications: Experience in luxury concierge or hospitality and strong communication skills required.
- Other info: Remote position with a focus on diversity, inclusion, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Velocity Black, the leading luxury concierge recently acquired by Capital One, harnesses the power of technology, the warmth of human experts, and the convenience of cutting-edge apps to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfil their requests.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast-paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.
What you’ll do:
- Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail.
- Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues.
- Communicating with members, giving them a demonstration of the product interface and an overview of the membership.
- Completing end-to-end member requests.
What we are looking for:
- Proven experience in luxury concierge or hospitality.
- Adaptability and multitasking.
- ‘Yes first’ mentality.
- General knowledge of high-end experiences, luxury goods, and restaurants.
- Experience working with high net worth individuals and clients.
- Entrepreneurial, problem-solving attitude.
- Excellent, clear and effective verbal and written communication skills.
- Experience in a collaborative and transparent environment.
- Ability to work in a high-pressure environment with tight deadlines.
- Flexible working hours – available to work on evenings and weekends.
Where and how you’ll work:
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What’s in it for you:
Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
How we recruit:
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Concierge Specialist - Velocity Black UK (Remote) employer: Capital One (Europe) plc
Contact Detail:
Capital One (Europe) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Specialist - Velocity Black UK (Remote)
✨Tip Number 1
Get to know the company inside out! Research Velocity Black and Capital One, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the luxury concierge industry.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with high net worth individuals and various vendors, being clear and confident in your conversations is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like this, being able to juggle multiple tasks is crucial. Think of examples from your past experiences where you’ve successfully managed competing priorities and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at Velocity Black.
We think you need these skills to ace Concierge Specialist - Velocity Black UK (Remote)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality industry shine through! Share specific experiences that highlight your love for providing exceptional service and how you’ve gone above and beyond for clients in the past.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of a Concierge Specialist.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as effective communication is key in this role. Remember, we appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One (Europe) plc
✨Know Your Luxury Concierge Stuff
Before the interview, brush up on your knowledge of high-end experiences, luxury goods, and top-notch restaurants. Be ready to discuss specific examples of how you've provided exceptional service in the past, especially if you've worked with high net worth individuals. This will show that you understand the expectations of a luxury concierge.
✨Show Off Your Communication Skills
Since this role involves liaising with clients, vendors, and team members, practice articulating your thoughts clearly and effectively. You might want to prepare a few scenarios where you successfully resolved issues or communicated complex information. This will demonstrate your ability to thrive in a collaborative environment.
✨Embrace the 'Yes First' Mentality
Velocity Black values a proactive approach, so be prepared to showcase your 'yes first' attitude. Think of examples where you went above and beyond to meet a client's needs or turned a challenge into an opportunity. This mindset is crucial for a successful concierge specialist.
✨Prepare for High-Pressure Situations
Given the fast-paced nature of the role, think about times when you've had to multitask or work under tight deadlines. Be ready to share how you managed stress and maintained excellent service during those moments. This will highlight your adaptability and problem-solving skills, which are key for this position.
