At a Glance
- Tasks: Own the customer experience and rewards product roadmap, managing end-to-end flows in App and Desktop.
- Company: Capital on Tap focuses on delivering exceptional customer experiences through a fast-paced Product team.
- Benefits: Enjoy perks like private healthcare, 28 days holiday, and a dog-friendly office environment.
- Other info: Bonus for experience with rewards or loyalty programmes.
- Why this job: Join a dynamic team that values speed, simplicity, and meaningful product updates every few weeks.
- Qualifications: Experience managing products with hundreds of thousands of users and presenting to C-suite leadership required.
The predicted salary is between 70000 - 90000 £ per year.
Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. The Customer Experience group owns the customer portal and main user interface functionality a customer has with our platform from the moment they’re approved through to how they use rewards, spend their money, and interact with our product every day.
What You’ll Be Doing
- Own the customer experience and rewards product roadmap, from ideation through to launch and iteration.
- Own end to end flows in App and Desktop customer portal.
- Define, measure, and analyse KPIs using both qualitative and quantitative research to drive prioritisation.
- Work closely with engineering, design, and data teams to deliver high‑quality product improvements at pace.
- Work intuitively with AI tools to create wireframes, mock‑ups, and user flows to communicate product thinking clearly across the business.
- Identify and resolve friction points in the customer journey, with a relentless focus on retention and satisfaction.
- Collaborate with stakeholders across operations, compliance, and commercial to deliver joined‑up customer outcomes.
- We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Fast is as slow as we go – speed and simplicity gives us a competitive advantage.
- We tap in from day one to help the team, we do the right thing even if it’s hard.
- We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- We want our employees to flourish, so we regularly provide direct and constructive feedback.
- You ship meaningful updates every few weeks.
- Experience across iOS, Android, and Web.
- You manage the entire release lifecycle from planning to post‑launch.
- Experience managing products with hundreds of thousands of users.
- Entrepreneurial gut instinct, and intuitive analytical understanding of economics and product outcomes.
- Comfortable presenting directly to C‑suite leadership.
Bonus
- Experience with rewards, loyalty programmes, or subscription billing systems.
Great Work Deserves Great Perks
We try not to take ourselves too seriously, so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Equality, Diversity, and Inclusion
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
Senior Product Manager London employer: Capital on Tap
Located in London, Capital on Tap offers a vibrant work environment with perks like a pool table and office dogs. The company prioritises inclusivity and diversity, ensuring all employees can thrive and contribute authentically.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Capital on Tap!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Capital on Tap would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Capital on Tap through your school's career services!
We think you need these skills to ace Senior Product Manager London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager London, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager London position at Capital on Tap. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Capital on Tap
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
