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- Tasks: Support clients remotely by resolving queries through various channels.
- Company: A growing fintech company focused on excellent customer service.
- Benefits: Competitive pay, flexible remote work, and a range of perks.
- Why this job: Join a dynamic team and make a difference in customers' financial journeys.
- Qualifications: 2+ years in customer service, especially in finance, with strong communication skills.
- Other info: Work independently in a supportive environment with great career potential.
The predicted salary is between 30000 - 42000 £ per year.
A growing financial services company is seeking a remote customer service representative to support their clients effectively. In this role, you will engage with customers through various channels, ensuring their queries are resolved efficiently.
You should have over 2 years of experience in customer service, particularly in financial environments. The ideal candidate will possess strong communication skills, keen attention to detail, and the ability to work independently in a remote setup.
The company offers competitive compensation and a range of benefits.
Remote UK Fintech Customer Support Specialist employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK Fintech Customer Support Specialist
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve conflicts, as this will demonstrate your experience in a financial environment.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s through email, chat, or phone, being able to convey information clearly is key in customer support, especially in fintech.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Remote UK Fintech Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial environments. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your background makes you a perfect fit for our team. Keep it engaging and personal.
Show Off Your Communication Skills: Since this role involves engaging with customers, we want to see your communication skills in action. Make sure your application is clear, concise, and free of errors. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Fintech Basics
Brush up on your knowledge of the fintech industry before the interview. Understand key terms, trends, and challenges that customers might face. This will show your potential employer that you’re not just a customer service pro but also someone who understands their business.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare to demonstrate your skills. Think of examples where you’ve effectively resolved customer issues or communicated complex information clearly. Practising these scenarios can help you articulate your experience confidently.
✨Highlight Your Attention to Detail
In customer support, details matter! Be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to keep track of customer queries and follow-ups, which will impress them with your organisational skills.
✨Prepare for Remote Work Questions
As this is a remote position, expect questions about your ability to work independently. Share your strategies for staying motivated and organised while working from home. Discuss any tools you use to manage your time and tasks effectively, showing that you can thrive in a remote setup.
