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- Tasks: Audit customer interactions and provide real-time feedback to ensure top-notch compliance.
- Company: Join Capital on Tap, a fintech helping small businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, 28 days holiday, and a dog-friendly office vibe.
- Why this job: Make an impact by coaching others and driving improvements in a fun, agile environment.
- Qualifications: Strong communication skills and a detail-oriented mindset are key for this role.
- Other info: Hybrid work model with 3 days in Cardiff office; great culture and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
Check out the development opportunities in the Quality Assurance team.
This is a Hybrid role, the Quality Assurance team works from our Cardiff Offices 3 days per week.
What You’ll Be Doing
Auditing customer interactions to ensure top-notch compliance and customer experience. You’ll provide real-time feedback and coaching—both written and in 1-1 sessions—while using data to spot trends and drive improvements.
- Conducting multi-channel (voice, email and chat) audits for our front-line colleagues to ensure we are performing at the highest standard.
- Providing real-time feedback to colleagues based on their audits.
- Coaching in both written form and 1-1 sessions.
- Using data to identify trends/insights for improvement and implementing solutions.
- Developing working relationships with key stakeholders across the business to promote continuous improvement and collaboration.
- Coaching people 1-1 and keeping up to date with business changes to reflect future sessions and feedback.
We’re Looking For
Someone who wants to build a career helping and inspiring people to achieve their true potential. You will be:
- An expert communicator who can adapt to deliver effective coaching, training & feedback sessions and build relationships with key stakeholders across our business.
- Knowledgeable about the processes of prospecting, closing a sale and/or quality assurance for customer interaction auditing.
- Keen to work with data and complete analysis to gain insight into performance trends.
- Detail-oriented and able to use this laser-focus to identify trends for improvement bringing solutions to the table.
- Confident in becoming a subject matter expert in the technicalities of our product and processes, as well as the regulatory environment that financial services operate within (privacy, data protection etc).
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
- First stage: 30-minute intro and values call with Talent Partner (Video call)
- Second stage: 60-minute interview and a written task with Team Manager (face to face)
Other Info
Check out our ‘Top Tips’ for interviewing.
Keep updated on new job opportunities by following us on LinkedIn.
Email if you have any questions.
Excited to work here? Apply!
If you’d like to progress your career within our fast-growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.) #J-18808-Ljbffr
Quality Assurance Officer (Sales) employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer (Sales)
✨Tip Number 1
Familiarize yourself with the specific compliance and quality assurance standards in the financial services industry. Understanding these regulations will not only help you in your role but also demonstrate your commitment to maintaining high standards during the interview process.
✨Tip Number 2
Prepare to discuss your experience with data analysis and how you've used insights to drive improvements in previous roles. Be ready to share specific examples that highlight your ability to identify trends and implement effective solutions.
✨Tip Number 3
Practice your communication skills, especially in delivering feedback and coaching. Since this role involves real-time feedback and one-on-one sessions, showcasing your ability to communicate effectively will be crucial during the interview.
✨Tip Number 4
Research Capital on Tap's mission and values thoroughly. Being able to articulate how your personal values align with theirs will show that you're not just looking for a job, but are genuinely interested in contributing to their goal of helping small businesses.
We think you need these skills to ace Quality Assurance Officer (Sales)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Quality Assurance Officer position. Understand the key responsibilities and required skills, such as auditing customer interactions and providing feedback.
Tailor Your CV: Customize your CV to highlight relevant experience in quality assurance, coaching, and data analysis. Use specific examples that demonstrate your ability to improve processes and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping small businesses and your commitment to quality assurance. Mention how your skills align with Capital on Tap's mission and values.
Prepare for Interviews: Familiarize yourself with common interview questions related to quality assurance and coaching. Be ready to discuss your approach to providing feedback and using data to drive improvements.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Mission
Familiarize yourself with Capital on Tap's mission to help small business owners. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of supporting 1 million small businesses by 2030.
✨Showcase Your Communication Skills
As an expert communicator, it's crucial to demonstrate your ability to adapt your communication style. Prepare examples of how you've effectively coached or trained others, and be ready to discuss your approach to building relationships with stakeholders.
✨Be Data-Driven
Since the role involves using data to identify trends and drive improvements, come prepared with examples of how you've used data analysis in previous roles. Highlight your attention to detail and how it has led to successful outcomes.
✨Prepare for Real-Time Feedback Scenarios
Expect to discuss how you would provide real-time feedback based on audits. Think of specific situations where you've had to give constructive feedback and how you approached those conversations to ensure a positive outcome.
