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- Tasks: Ensure quality controls in the Financial Crime team and provide training.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions.
- Benefits: Enjoy private healthcare, 28 days holiday, and a dog-friendly office.
- Why this job: Make an impact in a fast-growing fintech while developing your skills.
- Qualifications: Prior QA experience and understanding of Financial Crime regulations required.
- Other info: Hybrid role with 3 days in Cardiff office; first 3 months full-time training.
The predicted salary is between 24000 - 28000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role; the Quality Assurance team works from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week during training. You will need to be within a commutable distance from the Cardiff Office.
Quality Assurance Officer Responsibilities:
- Maintain effective controls within our Financial Crime team without compromising customer experience.
- Conduct regular quality checks on team performance and procedures, providing ongoing feedback and training.
- Conduct regular reviews on onboarding rules, customer screening, and actions taken by the FinCrime team.
- Review monitoring alerts, periodic reviews, and actions by the FinCrime investigations team.
- Provide ongoing feedback and monitor team members' progress against performance metrics.
- Identify training gaps and deliver structured training to promote growth within the FinCrime team.
- Develop and enhance quality assurance processes aligned with high internal and regulatory standards.
- Utilize QA data to drive continuous improvement in policies, procedures, and training.
Requirements:
- Prior experience in a QA or training-related role.
- Experience making independent risk-based judgments on fraud or AML investigations.
- Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap.
- Proactive in suggesting improvements and asking questions for clarity.
- Effective communication skills to provide constructive feedback and develop action plans.
- Attention to detail and ability to work efficiently in a high-volume environment.
Diversity & Inclusion
We welcome applications from anyone committed to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Salary and Benefits:
- Salary range: £28,000 - £31,000 DOE
- Private Healthcare including dental and optician services via Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, and a 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday plus bank holidays
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog-Friendly Offices
- Free drinks and snacks in offices
Application Process:
- First stage: 30-minute Google Meet interview with a Talent Partner to assess values.
- Final stage: 60-minute CV overview with the hiring manager in person, followed by a team fit interview (30 minutes).
Interested? Apply now! If you wish to advance your career in our fast-growing, profitable fintech, click apply. We aim to respond within 3 working days (up to 5 during busy periods).
Quality Assurance Officer - FinCrime Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer - FinCrime Cardiff
✨Tip Number 1
Familiarise yourself with the latest Financial Crime regulations and trends. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Prepare specific examples from your previous experience where you've successfully identified training gaps or implemented quality assurance processes. This will showcase your proactive approach and problem-solving skills during the interview.
✨Tip Number 3
Practice articulating your feedback delivery style. Since effective communication is key for this role, being able to clearly explain how you provide constructive feedback can set you apart from other candidates.
✨Tip Number 4
Research Capital on Tap's mission and values thoroughly. Understanding their commitment to helping small businesses will allow you to align your answers with their goals, making you a more appealing candidate.
We think you need these skills to ace Quality Assurance Officer - FinCrime Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and financial crime. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about helping small businesses and how your skills align with Capital on Tap's mission. Provide specific examples of your previous work in QA or training roles.
Showcase Relevant Experience: When answering the question about why you'd be a great fit for the role, include concrete examples of your past experiences related to financial crime regulations and quality assurance processes.
Prepare for Interviews: Research common interview questions for QA roles and think about how you can relate your answers to the responsibilities listed in the job description. Be ready to discuss your approach to providing feedback and training.
How to prepare for a job interview at Capital on Tap
✨Understand Financial Crime Regulations
Make sure you have a solid grasp of the financial crime regulations relevant to the role. Brush up on AML and fraud investigation processes, as this knowledge will be crucial during your interview.
✨Showcase Your QA Experience
Prepare to discuss your previous experience in quality assurance or training roles. Be ready to provide specific examples of how you've conducted quality checks and delivered feedback in past positions.
✨Demonstrate Proactivity
Capital on Tap values innovation and problem-solving. Think of instances where you've proactively suggested improvements or clarified processes in your previous roles, and be prepared to share these during the interview.
✨Communicate Effectively
Effective communication is key for this role. Practice articulating your thoughts clearly and constructively, especially when discussing feedback and action plans. This will help you stand out as a strong candidate.
