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- Tasks: Conduct audits on financial crime cases and ensure compliance with regulations.
- Company: Join a fast-growing financial platform dedicated to empowering small businesses.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and excellence.
- Why this job: Make a real difference in the fight against financial crime while developing your skills.
- Qualifications: Experience in Financial Crime, AML, KYC, and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we are a financial platform offering a best‑in‑class business credit card, an SME‑focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. We have 1,000+ employees, £20 bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we are profitable.
Location: Manchester | 3 days per week in the office
Quality Assurance / Customer Operations
Our QA team is responsible for assessing the quality of the work that happens across Customer Operations. We conduct deep‑dive technical audits of complex investigative cases and operational tasks, deliver feedback to people across the business, and provide development points to help ensure our customer experience remains excellent.
Responsibilities
- Conduct technical audits of end‑to‑end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
- Monitor and assess adherence to Service Level Agreements to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
- Proactively identify emerging risks, procedural gaps, or near‑misses within case handling and escalate significant findings to senior stakeholders.
- Develop comprehensive monthly Management Information reports that translate audit data into actionable business insights.
- Identify systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.
Qualifications
- Solid background in Financial Crime, AML and KYC, with experience auditing or investigating AML alerts, KYC/EDD files, and sanctions screening.
- Strong understanding of the Proceeds of Crime Act and suspicious activity reporting, and the ability to ensure outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act.
- Regulatory mindset: compliance with FCA expectations, Consumer Duty and the POCA.
- Confident communicator, skilled at delivering constructive, evidence‑based feedback and explaining complex regulatory requirements to analysts and stakeholders.
- Analytical and detail‑oriented, familiar with Quality Assurance frameworks or able to transition from investigative work to QA responsibilities.
- Objective, investigative curiosity to spot missing elements and remain objective when reviewing high‑pressure tasks and SLAs.
QA Analyst - FinCrime employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Analyst - FinCrime
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Capital on Tap. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s mission and values. Show us how your experience in Financial Crime and compliance aligns with what we do. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your answers to common QA Analyst questions, but keep it natural. We want to see your analytical skills and how you handle feedback. Think of examples from your past work that highlight your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Capital on Tap.
We think you need these skills to ace QA Analyst - FinCrime
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QA Analyst role. Highlight your experience in Financial Crime, AML, and KYC, and don’t forget to mention any relevant auditing or investigative work you've done. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention your understanding of regulatory standards and your analytical skills – we love that stuff!
Showcase Your Communication Skills: As a QA Analyst, you'll need to communicate effectively with various stakeholders. In your application, give examples of how you've delivered constructive feedback or explained complex concepts in the past. We want to see that you can make the complicated sound simple!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Capital on Tap
✨Know Your Financial Crime Basics
Make sure you brush up on your knowledge of Financial Crime, AML, and KYC regulations. Familiarise yourself with the Proceeds of Crime Act and how it relates to suspicious activity reporting. This will show that you understand the core responsibilities of the QA Analyst role.
✨Prepare for Technical Audits
Since you'll be conducting technical audits, think about how you would approach an end-to-end financial crime case. Be ready to discuss your methodology and any past experiences where you've successfully identified risks or procedural gaps.
✨Showcase Your Communication Skills
As a QA Analyst, you'll need to deliver constructive feedback. Prepare examples of how you've communicated complex regulatory requirements in the past. This will demonstrate your ability to convey important information clearly and effectively.
✨Be Analytical and Detail-Oriented
Highlight your analytical skills by discussing specific instances where you've used data to drive insights or improvements. Think about how you can translate audit data into actionable business insights, as this is crucial for the role.