At a Glance
- Tasks: Lead product design and delivery, optimising customer journeys and collaborating with teams.
- Company: Join a fast-growing fintech revolutionising small business finance.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Other info: Diverse and inclusive workplace with great perks and career growth opportunities.
- Why this job: Make a real impact in a dynamic team while developing your skills.
- Qualifications: 2+ years in product management with strong organisational and communication skills.
The predicted salary is between 59400 - 72600 £ per year.
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
Location: London | 3 days in office
Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. Product is organised into focused areas, each owning a distinct part of the customer and business journey:
- Money movements and Banking products - our business banking proposition
- Credit Products & Collections - credit lines, limits, pricing and collections
- Customer Experience - the ongoing relationship customers have with us after activation
- Operational Excellence - the tools and processes that make our internal teams more effective
- Acquisition & Onboarding - how new and existing customers sign up and get activated
- Fraud & FinCrime - protecting customers and the business from fraud and financial crime
- Platform - the shared capabilities and infrastructure that other product areas build on
We're hiring a Product Manager to join this team. We will decide, together with you, which of these areas is the best fit at the end of the hiring process - so you don't need to know in advance which team you'll land in. What matters is that you bring strong generalist product management skills that can flex across any of these areas.
What You'll Be Doing
- Owning the end-to-end design and delivery of a customer or business journey within your product area
- Mapping the full journey including "unhappy paths", where customers drop off, get flagged, or need manual intervention, and optimising for efficiency
- Driving discovery and competitor research to identify opportunities for improvement
- Collaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirements
- Presenting recommendations to stakeholders and driving delivery through to completion
- Thinking longer-term about platform capabilities, building reusable, configurable components that scale rather than being rebuilt for every product
- Using data and customer insight to prioritise the right problems, not just the loudest ones
What We're Looking For
- 2+ years of experience in product management, with a track record of owning projects end-to-end and delivering impactful outcomes rather than just outputs
- Comfort working across both front-end user experience and back-end system architecture
- Either existing knowledge of financial services and compliance concepts (for example KYC, KYB, IDV), or direct journey optimisation experience, ideally both
- Strong organisational skills to thrive in chaos and remain calm under everyday pressure of workload and delivery
- The ability to synthesise large amounts of information and distil a problem down to its essence
- Experience partnering with Product and Engineering to communicate direction to stakeholders
- High level of trust and strong judgment when making autonomous product decisions
- Subject matter mastery over your domain, with strong communication, facilitation, and end-to-end delivery ownership
Our Hiring Bar
- Ships fast to customers - Gets things live quickly rather than over-polishing before release. Comfortable with iterative, incremental delivery.
- Deals with ambiguity, adapts when priorities or requirements shift - Doesn't need a fully-formed brief to start moving. Handles the plan changing mid-flight without getting stuck.
- Commercial acumen - Understands the business, the strategy, and how their product area drives outcomes such as revenue, retention or cost, not just delivery for its own sake.
- Hungry to learn, no ego - Wants to develop, asks questions, takes feedback well.
- AI curious - Actively uses or explores AI tools in their day-to-day work, rather than treating it as someone else's job.
- Strong exec-level communication - Confident presenting up, comfortable being challenged, backs decisions with evidence rather than opinion.
- Self starter - Moves without waiting to be told or chased. Takes ownership of problems even outside a strict brief.
- Depth - Can go beyond the surface on their own product area - understands the mechanics, edge cases and trade-offs, not just the headline feature.
Interview Process
- Stage 1: A quick 30-minute virtual intro with our Talent team to get to know you.
- Stage 2: Meet a Senior/Lead Product Manager for 60 minutes. We can host you in the office or meet virtually.
- Stage 3: A 60 minute office interview with 2-3 members of the wider Product team + a 30 minute Interview with the Director of Product.
- Stage 4: A 30-minute chat with the CEO.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Product Manager employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Capital On Tap!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Capital On Tap would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Capital On Tap through your school's career services!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Capital On Tap. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Capital On Tap
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
