At a Glance
- Tasks: Support our Global Customer Operations teams and enhance employee experience.
- Company: Join Capital on Tap, a mission-driven company helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Other info: Hybrid role with a vibrant culture, including arcade games and office dogs.
- Why this job: Make a real impact in a supportive team while growing your HR skills.
- Qualifications: Experience in People or ER roles, strong communication, and UK employment law knowledge.
The predicted salary is between 36000 - 60000 £ per year.
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, working from our Cardiff Offices 3 days per week.
What You’ll Be Doing
We’re looking for a proactive People Partner to join our team, supporting our Global Customer Operations teams in Cardiff, with occasional travel to our offices in Manchester. You’ll work closely with the Lead People Partner to deliver a great employee experience, championing our culture, values, and ways of working.
- Support and coach managers through various stages of the employee lifecycle, helping them build confidence in handling employee relations cases effectively and autonomously.
- Use data and trends to help identify and implement proactive solutions.
- Support the Lead People Partner on initiatives related to performance management, learning & development, wellbeing, and inclusion.
- Support the delivery of key people programs and cyclical processes.
- Collaborate with the wider People Function to define initiatives, policies and tools that enable our people to succeed.
- Previous experience in a People and/or ER-focused role, ideally in a fast-paced, technology driven operational environment.
- Demonstrated ability to manage high volumes of ER cases confidently, pragmatically and with a commercial mindset.
- Excellent communication and relationship-building skills — calm under pressure and confident advising managers.
- Good understanding of UK employment law and HR policies.
- Resilient, solutions-focused, and motivated to grow and develop within a supportive team.
Diversity & InclusionWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality.
Worldwide travel insurance through Vitality.
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
Salary Sacrifice Pension Scheme up to 7% match.
Octopus EV Salary Sacrifice Scheme.
28 days holiday (plus bank holidays).
Annual Learning and Wellbeing Budget.
Enhanced Parental Leave.
Cycle to Work Scheme.
Season Ticket Loan.
6 free therapy sessions per year.
Dog Friendly Offices.
Free drinks and snacks in our offices.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to equality and diversity in the workplace.
People Partner (Customer Operations) in Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an innovative and supportive employer, dedicated to empowering our employees to take ownership and make a meaningful impact. Our Cardiff office offers a vibrant work culture with unique perks such as a dog-friendly environment, a pool table, and a focus on employee wellbeing through comprehensive benefits like private healthcare and an annual learning budget. Join us to thrive in a dynamic team that values inclusivity and personal growth while helping small businesses succeed.
StudySmarter Expert Advice🤫
We think this is how you could land People Partner (Customer Operations) in Cardiff
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Capital on Tap!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Capital on Tap.
We think you need these skills to ace People Partner (Customer Operations) in Cardiff
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Capital on Tap. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Capital on Tap and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Capital on Tap. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Capital on Tap's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Capital on Tap
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Capital on Tap.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Capital on Tap will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Capital on Tap and how you would contribute to adapting HR strategies.
