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- Tasks: Support our Global Customer Operations teams and enhance employee experience.
- Company: Join Capital on Tap, a mission-driven company helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Why this job: Make a real impact in a supportive team while growing your HR skills.
- Qualifications: Experience in People or ER roles, strong communication, and UK employment law knowledge.
- Other info: Hybrid role with a vibrant culture, including arcade games and office dogs.
The predicted salary is between 36000 - 60000 £ per year.
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, working from our Cardiff Offices 3 days per week.
What You’ll Be Doing
We’re looking for a proactive People Partner to join our team, supporting our Global Customer Operations teams in Cardiff, with occasional travel to our offices in Manchester. You’ll work closely with the Lead People Partner to deliver a great employee experience, championing our culture, values, and ways of working.
- Support and coach managers through various stages of the employee lifecycle, helping them build confidence in handling employee relations cases effectively and autonomously.
- Use data and trends to help identify and implement proactive solutions.
- Support the Lead People Partner on initiatives related to performance management, learning & development, wellbeing, and inclusion.
- Support the delivery of key people programs and cyclical processes.
- Collaborate with the wider People Function to define initiatives, policies and tools that enable our people to succeed.
- Previous experience in a People and/or ER-focused role, ideally in a fast-paced, technology driven operational environment.
- Demonstrated ability to manage high volumes of ER cases confidently, pragmatically and with a commercial mindset.
- Excellent communication and relationship-building skills — calm under pressure and confident advising managers.
- Good understanding of UK employment law and HR policies.
- Resilient, solutions-focused, and motivated to grow and develop within a supportive team.
Diversity & InclusionWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality.
Worldwide travel insurance through Vitality.
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
Salary Sacrifice Pension Scheme up to 7% match.
Octopus EV Salary Sacrifice Scheme.
28 days holiday (plus bank holidays).
Annual Learning and Wellbeing Budget.
Enhanced Parental Leave.
Cycle to Work Scheme.
Season Ticket Loan.
6 free therapy sessions per year.
Dog Friendly Offices.
Free drinks and snacks in our offices.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to equality and diversity in the workplace.
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People Partner (Customer Operations) employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Partner (Customer Operations)
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital on Tap through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the People Partner role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Think about how your experience aligns with their mission to support small businesses and be ready to share specific examples of how you've championed similar values in your past roles.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss how you've used data and trends to implement proactive solutions in previous positions, especially in high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Capital on Tap team.
We think you need these skills to ace People Partner (Customer Operations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the People Partner role. Highlight your experience in employee relations and any relevant data-driven initiatives you've been part of.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about supporting people in a fast-paced environment. Share specific examples of how you've championed culture and values in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand Capital on Tap's mission and values. Familiarise yourself with their products and how they help small businesses. This will show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a People Partner, you'll need to demonstrate excellent communication and relationship-building skills. Prepare examples of how you've successfully coached managers or handled employee relations cases in the past. Be ready to discuss your approach to resolving conflicts.
✨Data-Driven Mindset
Capital on Tap values proactive solutions based on data. Think of instances where you've used data to identify trends or implement changes in HR practices. Be prepared to discuss how you can leverage data to enhance employee experience and performance management.
✨Embrace the Culture
Capital on Tap has a fun and inclusive culture. During the interview, let your personality shine through! Share your thoughts on diversity and inclusion, and how you can contribute to creating a positive work environment. Don't forget to mention your adaptability in a fast-paced setting!
