Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable customers with empathy and conduct vulnerability assessments.
- Company: Growing fintech company based in Manchester with a focus on customer care.
- Benefits: Competitive salary, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with vulnerable customers and strong empathy skills.
- Other info: Hybrid role offering flexibility and a supportive work environment.
The predicted salary is between 27000 - 34000 £ per year.
A growing fintech company based in Manchester is seeking a Vulnerability Officer to provide dedicated support to vulnerable customers. In this hybrid role, you will conduct vulnerability assessments, manage a portfolio, and ensure exceptional customer care.
Ideal candidates will have prior experience dealing with vulnerable customers, strong empathy, and the ability to meet deadlines.
This position offers a competitive salary between £27,000 and £34,000 based on experience, alongside generous benefits including private healthcare and ample holiday.
Vulnerable Customer Support Specialist (Hybrid) in Manchester employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Support Specialist (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work with vulnerable customers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interviews by practising common questions related to vulnerability support. Think about real-life scenarios where you’ve shown empathy and problem-solving skills, as these will be key in your role.
✨Tip Number 3
Showcase your passion for helping vulnerable customers during interviews. Share stories that highlight your experience and understanding of their needs. This will set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for dedicated individuals who want to make a difference. Plus, it’s the best way to ensure your application gets noticed.
We think you need these skills to ace Vulnerable Customer Support Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your experience with vulnerable customers. We want to see how you’ve used empathy in past roles, so share specific examples that showcase your understanding and support.
Tailor Your CV: Don’t just send out the same CV for every job! We recommend tailoring your CV to reflect the skills and experiences that align with the Vulnerable Customer Support Specialist role. Use keywords from the job description to catch our eye.
Be Clear and Concise: We appreciate clarity! When filling out your application, keep your language straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your passion for helping vulnerable customers shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital on Tap
✨Understand Vulnerability
Make sure you have a solid grasp of what vulnerability means in a customer support context. Research common challenges faced by vulnerable customers and think about how you can address these issues empathetically during the interview.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've successfully supported vulnerable individuals. Highlight your ability to listen actively and respond with compassion, as this will be crucial for the role.
✨Familiarise Yourself with the Company
Do some homework on the fintech company you're interviewing with. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice your responses to these types of questions, focusing on how you would approach each scenario with care and professionalism.
