At a Glance
- Tasks: Lead Fraud Prevention and Disputes Investigation teams, ensuring compliance with UK and US regulations.
- Company: Capital on Tap is focused on enhancing customer experience in financial services across the UK and US.
- Benefits: Opportunity to define risk strategy and enhance control frameworks while leading high-performing teams.
- Other info: Position involves cross-functional collaboration and monitoring emerging fraud trends.
- Why this job: This role offers a chance to impact operational excellence and customer journey significantly.
- Qualifications: Requires deep knowledge of regulatory requirements and proven leadership in fast-paced environments.
The predicted salary is between 70000 - 90000 £ per year.
Requirements
- An experienced financial services leader specialising in disputes and fraud, with a focus on business customers.
- An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving.
- A proven track record of leading high-performing teams in fast-paced, dynamic environments.
- A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing.
- An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making.
What the job involves
- We’re seeking an experienced Senior Leader in Fraud and Disputes Operations to lead our teams supporting our customers across the UK and US.
- This is a high-impact role that extends well beyond day-to-day management; and you’ll play a key role in defining and evolving our risk strategy, enhancing our control frameworks, and improving the end-to-end customer journey.
- Working cross-functionally across Capital on Tap, you’ll champion continuous improvement, minimise losses, and play a critical role in upholding our reputation for operational excellence.
- Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams, fostering a culture of excellence and continuous improvement.
- Oversee day-to-day fraud and disputes operations, including capacity planning, scheduling, SLA management, training, and competency development.
- Ensure full compliance with UK and US regulatory requirements, scheme rules, and deadlines, staying current with evolving industry standards.
- Monitor emerging fraud trends and collaborate with second line of defence teams to implement and refine fraud and disputes strategies.
- Design and maintain robust control frameworks to minimise financial losses, manage operational risk, and act as an escalation point for complex cases.
- Leverage technology and data to optimise processes, enhance customer experience, and track KPIs/KRIs to drive performance and continuous improvement.
Senior Manager of Fraud and Disputes in Manchester employer: Capital on Tap
Capital on Tap is dedicated to providing exceptional financial services to business customers in the UK and US. Employees benefit from a culture of continuous improvement and operational excellence. The team is committed to leveraging technology and data for enhanced customer experiences.
We think you need these skills to ace Senior Manager of Fraud and Disputes in Manchester
Fraud Prevention
Disputes Management
Regulatory Compliance
Risk Assessment
Control Design and Testing
Analytical Thinking
Data Interpretation
